Licensed Account Representative (Customer Service/ Contact Center)
About The Position
NJM is seeking talented, friendly customer service oriented professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
Requirements
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required
- Bilingual skills are valued, but not required
Nice To Haves
- an associate’s or bachelor’s degree is desired
- Personal Lines Authority License is a plus
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Benefits
- Company paid training and professional state licensure
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Hybrid work schedule once training is completed
- 401k with a dollar for dollar match up to 8%
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- additional company discounts for items like travel, service, car rental and more!
- 401(k) with employer match up to 8% and additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- generous PTO
- Paid Sick Leave
- paid parental leave in addition to state-mandated leave
- discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
