Customer Contact Center Fraud Representative

Guidehouse•San Antonio, TX

2d•Onsite

About The Position

As a Customer Contact Center Fraud Representative, you will be responsible for responding to day-to-day servicing inquiries surrounding fraud and State reporting. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.

Requirements

1+ years of relevant experience
Highschool Diploma or GED minimum education
Strong communication and problem-solving skills
Customer oriented and ability to adapt/respond to different types of program participants.
Familiarity with CRM systems and best practices
Ability to work in a collaborative environment
Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook
Ability to work in-office full time

Nice To Haves

Experience with and understanding of Financial Fraud
Bachelor's degree is highly preferred
Eager to apply strong organizational and communication skills in a professional office setting
Knowledge of banking or loan servicing

Responsibilities

Identify the correct agency for the victim's state and, in some states, county
Place a telephone call to the agency (most states require a phone report)
Navigate hold queues, leave voicemails, and await callbacks
Verbally report the suspected incident to an intake worker
Document the report, the agency's response, and any follow-up actions
Complete any required written or portal-based follow-up within the jurisdiction's deadline

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program