License Services Manager

RTX•Tucson, AZ

12d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. This position will report into the Foundational Capabilities Team in the Engineering Services Department, under the Digital Engineering Solutions Directorate - Digital Technology. The Foundation Capabilities team is responsible for providing foundational support for Digital Operations Engineering/Ops and Directorate Operational requirements. In this role, the manager will be responsible for leading a team providing IT solutions for application license service operations, configurations, sustainment, application utilization monitoring, upgrades, support tool integrations, and compliance/security approvals. The expanding need for consolidation and standardized IT Support Services across the recently merged business units of Raytheon requires coordination and collaboration across all Digital Engineering and Operations discipline departments. (Mech, Electrical, Systems, Software, Operations, Manufacturing). The License Services Manager will be responsible for providing application license services technical support, project support, managing HW service resources, as well as coordinating with IT Cyber Security. The ideal candidate will possess the demonstrated skills and experience necessary to perform and lead in both technical guidance and task coordination. Team responsibilities also include tool application support in the areas of demand and incident management, SW deployment, problem resolution, integration, automation and customization, license management, and computing Infrastructure / server configuration support. This individual will work closely across IT Discipline Functions and Infrastructure services personnel to support and prioritize license services application road maps and upgrade schedules for supported tools. The selected individual should be a self-starter with capabilities to identify, plan and support requirements to continuously simplify and improve the supported SW applications services environments.

Requirements

University Degree or equivalent experience and minimum 8 years of prior relevant experience, or an Advanced Degree in a related field and minimum 5 years of experience
Server administration experience in both Linux and Windows environments
Experience in scripting languages, including PowerShell and Bash
Experience supporting software installations and updates
Experience with license servers or engineering tool environments
Experience with cybersecurity best practices for servers or applications
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required.

Nice To Haves

Experience implementing and deploying new SW tools and processes
Engineering tools administrative and technical support experience
Working knowledge of COTS SW Engineering and Operations Applications
Demonstrated experience in the Aerospace and Defense Industry
Familiarity with automation or monitoring tools (Splunk, Power BI)
Background in Aerospace & Defense or secure computing environments
Interest in improving processes and simplifying workflows
Experience working in Agile environments, particularly using SAFe Agile methodologies
Comfortable working with ticketing or incident-management systems (ServiceNow)
Strong organizational and task-tracking skills
Capable of working and leading multi-discipline teams as well as individually
Demonstrated experience in technical environments within Information Technology, Engineering, or Operational Technology fields.

Responsibilities

Leading a team providing IT solutions for application license service operations, configurations, sustainment, application utilization monitoring, upgrades, support tool integrations, and compliance/security approvals.
Providing application license services technical support.
Providing project support.
Managing HW service resources.
Coordinating with IT Cyber Security.
Supporting tool application in the areas of demand and incident management, SW deployment, problem resolution, integration, automation and customization, license management, and computing Infrastructure / server configuration support.
Working closely across IT Discipline Functions and Infrastructure services personnel to support and prioritize license services application road maps and upgrade schedules for supported tools.
Identifying, planning and supporting requirements to continuously simplify and improve the supported SW applications services environments.