License and Permit Specialist III

TX-HHSC-DSHS-DFPS•Austin, TX

6d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. This position is under the direct supervision of the ALF/ICF/PPECC unit manager. The role involves reviewing and evaluating complex applications/forms/requests for providers applying for licensure, Medicaid, and Medicare certification. The specialist is responsible for reviewing all documentation for accuracy, processing applications, and determining facility eligibility. A key aspect of the role is interpreting and communicating state and federal rules and regulations to providers. The LTCR area prohibits outside employment with any entity that HHSC regulates and/or contracts with.

Requirements

Skill in analyzing and interpreting complex federal and state regulations, legislation, program policies and procedures.
Skill in problem solving and conflict resolution.
Skill in providing customer service.
Skill in use of Microsoft Office.
Ability to prioritize workload with little or no supervision.
Ability to work well with others, including establishing and maintaining effective relationships.
Ability to work under pressure in a fast-paced, deadline-oriented environment.
Ability to effectively communicate, organize and present information with others orally and in writing.
High school diploma or GED Equivalent.
Experience with computers and software, such as MS Word, MS Excel, and MS PowerPoint.
Experience in maintaining records, files or logs; including filing, retrieving, or purging.

Nice To Haves

Knowledge of state and federal laws and regulations related to Long-term Care HHSC programs.
Licensing Experience preferred.

Responsibilities

Conducts complex review of licensure application and supporting documentation and assigns deficiencies for program applications.
Drafts, edits, tracks, and evaluates deficiency letters and responses.
Reviews and evaluates forms, fee payments, technical data, and associated records related to licensure applications for accuracy and completeness.
Coordinates license and survey processes with HHSC regional offices.
Reviews and interprets on-site survey findings to determine if applicants are in compliance with program health and safety license eligibility requirements.
Makes final determination to approve or deny license applications based on review and evaluation.
Issues state licenses.
Ensures critical information is entered into various systems to facilitate licensure.
Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP).
Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing.
Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns.
Provides rule and policy interpretation to applicants, their representatives, and the general public.
Provides oral and written customer service, answers program rule and policy questions, and provides information relative to licensure and processing.
Performs unit telephone coverage through the provider licensure and certification call center.
Testifies in court related to the licensure and certification process as needed.
Performs other duties as assigned in order to ensure services are provided.
Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments.
Obtains supervisor clarification and assistance as needed to complete tasks.