Library Technology Support Assistant

Berklee College of Music•Boston, MA

1d•Onsite

About The Position

The Library Technology Support Assistant provides technical support for library computers, software, and audiovisual equipment, including troubleshooting, maintenance, and event setup. The Library Technology Support Assistant supports the efficient operation of library facilities and computer labs by providing technical assistance for computer workstations, software, and audiovisual equipment. The role includes troubleshooting, submitting and tracking support tickets, assisting with installations and updates, maintaining equipment, and supporting events by setting up and operating audiovisual systems.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer employment exception: must be pre-registered for the upcoming fall semester.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA. (Students in their first semester can work without an official GPA).
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
Strong knowledge of MacOS.
Proficiency with audiovisual equipment and event setup/operation.
Excellent problem-solving, organizational, and time-management skills.

Responsibilities

Troubleshoot and resolve technical issues for library computers and audiovisual equipment.
Submit, track, and document support tickets with detailed records.
Assist with hardware/software installations, updates, and routine maintenance.
Set up, operate, and provide technical support for audiovisual equipment at events.
Help develop training materials for computer use and troubleshooting.