Library Support Assistant

University of Arkansas System•Little Rock, AR

21h•Onsite

About The Position

The occupant of this Library Support Assistant position serves as a member of the library's staff and is responsible for providing a wide range of collections management and customer service activities, including research and technology assistance, circulation, and student employee supervision and training. This position is governed by state and federal laws and agency/institution policy.

Requirements

High School Diploma
Strong customer service skills are essential
Ability to stand and walk for long periods of time, move book carts, and lift up to 20 pounds
Ability to work in a team environment
Demonstrated Flexibility and reliability in performance of job duties
Good communication and interpersonal skills
Commitment and ability to work effectively with diverse populations in a collegial environment
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Bachelor's Degree
A minimum of one (1) year of experience in the provision of assistance and/or instruction in a library or educational setting
Knowledge of library collections management, services, and technology
Familiarity with integrated library systems, particularly OCLC WMS
Knowledge of research methods and library resources
Experience with computer technology and troubleshooting

Responsibilities

Work a regular schedule of Sunday-Thursday (1:00 pm - 10:00 pm)
Follow established procedures and secure materials and money
Monitor building conditions and library security, report problems and work with library administration, facilities, and public safety personnel as needed
Provide excellent customer service to library users at the library's main desk, approximately 20-30 hours per week with additional time as needed
Provide research and technology assistance to students in-person and virtually (phone, email, chat, and SMS)
Support the circulation of library materials and technology to library users
Receive and distribute mail deliveries
Maintain an organized workspace at the circulation desk
Supervise student employees, providing training and direction
Oversee shelving and stacks management
Support the collection of data, and participate in service assessment and continuous improvement
Assist Technical Services Coordinator with updating and replacing library materials
Assist in preparing materials for deposit in the institutional repository
Assist Circulation Coordinator with library inventory duties, including locating missing books
Assist Circulation Coordinator with updating policies and signage in the library
Build partnerships and relationships among others in the university community
Open or close the library and work nights and weekends as needed
Perform other work-related duties as assigned