Library Technician - Interlibrary Loan- Open to CSULB Employees Only

California State University, Long Beach • Long Beach, CA

1d • $3,981 - $5,800 • Onsite

About The Position

Under the general direction of the Assistant Director of Access Services, the Interlibrary Loan Technician works closely with the unit lead to provide excellent Interlibrary Services. Assists in the daily operation of Interlibrary Services by processing interlibrary services/resource sharing requests (borrowing and lending) and monitoring unit's daily work flow. The incumbent also services library patrons at the Access Services Desk and provides excellent customer service to the library users as needed.

Requirements

• Must be proficient in using computer and standard office applications (Microsoft Office, etc.)
• Ability to communicate skillfully, accurately and pleasantly with patrons in person, on the telephone and via e-mail.
• Must be available to work a schedule including weekday, evening, and night, weekend and morning hours.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with the public and with fellow employees.
• Ability to work as a member of a team.
• Ability to learn and follow varied procedures involved in Interlibrary Services, Circulation services, and other access services desks.
• Knowledge of Library policies and procedures.
• Knowledge of materials/services available at the Library as well as activities and current programs.
• Knowledge of physical organization of the building and functions of the various departments within the library.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Completion of a high school education or equivalent and two years of related library and/or clerical experience required.
• Must reside in the State of California.

Nice To Haves

• Three years of related library and/or clerical experience preferred.
• Extensive experience in academic library or interlibrary databases research, related ILS software applications and library management system such as III Millennium, Ex Libris, Alma is strongly preferred.
• A Bachelor's degree is strongly preferred.

Responsibilities

• Process incoming ILS/Resource sharing, borrowing and lending requests; verify bibliographic citations using appropriate reference database.
• Monitor daily work flow and adjust student assistant workload to ensure efficient operation in consultation with team lead and/or Access Services Coordinator. Provide backup in the absence of the ILS Unit Lead.
• Maintain billing manager on ILLiad; prepare invoices for payment and checks for deposit.
• Participate/assist in training new staff member(s) and student assistants.
• Provide support at Circulation Desk, inventory project.

Benefits

• Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• A variety of medical, dental, and vision plans.
• Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Confidential counseling and support services for employees and their families.
• Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED