Library Technical Assistant - Multiple Locations - 22.5, 30, and 40 Hours

King County Library System • Various, WA

9d • Hybrid

About The Position

Join the King County Library System as a Library Technical Assistant! King County Library System is accepting applications for Library Technical Assistant (LTA) positions to fill openings throughout our library system. This recruitment will be used to build a pool of qualified candidates for vacancies across the entire county as we expand service to our communities. Please note that available schedules, hours, and work locations will vary by vacancy and will be discussed with candidates during the hiring process. While applying for these roles, you will have the opportunity to indicate your schedule and location availability in the supplemental questions. Library Technical Assistants play an important role in delivering excellent customer service and supporting the daily operations of our libraries. In this position, you'll assist patrons and staff with circulation services and account inquiries, process library materials to help maintain the organization and flow of library resources, and provide general guidance and troubleshooting to help patrons use library technology with confidence. If you enjoy helping people, solving problems, and working in a collaborative, customer-focused environment, we encourage you to apply!

Requirements

• High school diploma or GED equivalent.
• One year experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficiency in use and support of computer hardware and peripherals.
• Sort in alphanumeric order and learn the Dewey Decimal System.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Responsive to demands in a proactive manner.
• Flexible in an environment with many interruptions.
• Attentive to detail and accuracy of tasks at high volume within identified time parameters.
• Adept communication and listening skills with various and diverse audiences.

Responsibilities

• Assists patrons and staff regarding circulation and basic information needs via phone and in-person.
• Registers new patrons and handles library accounts and inquiries.
• Redirects patrons and staff to appropriate sources to resolve questions as needed.
• Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine.
• Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate).
• Loads carts with materials and shelves them in appropriate shelving and/or locker locations.
• Runs materials management reports and pulls and checks in items as appropriate.
• Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Assists with promotion and display of library materials, services, and programs.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.
• Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies.
• Upholds the principle of intellectual freedom.
• Responds to related inquiries and refers challenges as appropriate.
• Attends and actively participates on internal committees.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED