Library Security Monitor - Multiple Locations

Madison, City of • Madison, WI

3d • Onsite

About The Position

Library Security Monitors provide critical safety assistance and customer service to library customers and staff. The work involves promoting a welcoming and helpful library atmosphere, ensuring customers follow all facility rules, policies, and City ordinances, resolving conflicts, and supporting customers and staff so that customers have a successful library experience. In addition, the work may include checking materials in and out, assisting people with basic computer tasks, and frontline service to customers at library service desks. A desire to help your community, strong communication skills, the ability to work as part of a team, and flexibility are necessary to be successful in this position. The work is performed under the general oversight of a Library Program Coordinator, Librarian or a Neighborhood Library Supervisor. Security Monitors are responsible for greeting patrons and educating them on appropriate library behaviors. Security Monitors provide a good deal of support to library customers experiencing homelessness, as well as maintain a positive atmosphere for all patrons in a small library building or within designated areas of the Central Library, where many patrons are trying to share the same space.

Requirements

• Six (6) months of experience in a public contact or customer service job.
• Two (2) years experience in applying security principles and practices in open public facilities.
• Familiarity with the practices and procedures of handling difficult people and difficult situations.
• Demonstrated ability to effectively work with multicultural communities.
• Ability to meet the transportation requirements of the position.
• Access all areas of the library building in order to monitor security.
• Intervene with clients who are disruptive or behaving inappropriately.
• Stand for extended periods of time, up to an hour, walk rounds, climb stairs, and move rapidly, including up and down stairs, in an emergency situation.

Nice To Haves

• A desire to help your community
• Strong communication skills
• The ability to work as part of a team
• Flexibility

Responsibilities

• Greet library patrons and set a welcoming tone for all library visitors.
• Patrol and secure assigned areas of the facility for patron safety and well being.
• Observe behavior and approach patrons or unauthorized personnel to stop unauthorized activities or actions.
• Educate library users on appropriate behaviors and enforce the library's behavior policy.
• Perform routine library tasks, such as shelving, straightening shelves and displays, signing people up for the internet, and checking items in and out.
• Encourage appropriate library behavior for all patrons, especially elementary, middle and high school students at the library, by encouraging the students to read and complete homework.
• Build relationships with patrons of all ages to encourage ongoing positive relationships between patrons and library staff.
• Set up video or board games for the students in the library to enjoy, when appropriate.
• Perform related work as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed