Library Technical Assistant: Resource Sharing Specialist

University of Redlands•Redlands, CA

6h•Onsite

About The Position

Library Technical Assistants (LTAs) foster learning and community by connecting the University of Redlands community and visitors with information resources, space, programming, and services. Specialists supervise and direct the work of student employees; oversee technical and daily operations through direct and indirect work with patrons; collaborate and coordinate with colleagues within and beyond the Library; exercise discretion when working with people and managing situations that arise. The LTA Acquisitions & Electronic Resources Specialist serves as a member of the Access Services and Collections teams, reports to the Access Services Librarian, and leads the daily operation of course reserves, acquisitions, and electronic resources. The Armacost Library welcomes reliable, team-oriented applicants who practice empathy and self-reflection, and who cultivate diverse and inclusive working and learning spaces. The ability to adjust work schedules that adapt to the academic calendar is required. This position requires flexibility to work evening and weekend hours.

Requirements

One of the following combinations: Certificate in library science with two (2) years of recent, full-time library or higher education work experience; Bachelor’s degree (or equivalent) with one (1) year of recent, full-time library work experience; Associate’s degree (or equivalent) with two (2) years of recent, full-time library work experience; or High school diploma (or equivalent) with four (4) years of recent, full-time library work
Students near completion of their education requirements are also encouraged to apply so long as they fulfill the relevant requirements
Demonstrated experience leading a team in a formal or informal
Comprehensive and in-depth knowledge of library operations, technologies, and tenets such as intellectual freedom and
Strong written and verbal communication
Detail-oriented and strong organizational and administrative
Strong interpersonal skills with the ability to work successfully in a collaborative environment with people from culturally diverse backgrounds including students, colleagues, and the
Comprehensive knowledge of library databases, systems and resources, and trends in assigned functional area(s), including expertise in search
Ability to exercise judgement regarding copyright rights and responsibilities as they pertain to
Expertise in relevant areas of a library's integrated library
Ability to participate in short- and long-term planning through the collection, organization, analysis, and interpretation of data and
Ability to perform conflict resolution with empathy and flexibility; familiar with de-escalation
Demonstrated skill with computers, software, and basic hardware (e.g., printers).
Ability to interact with diverse populations, work independently within a framework of duties, and perform amidst interruptions and
Ability to work independently, under high pressure during busy times, and when patron traffic is
Proficient in the Library of Congress classification system, Microsoft

Nice To Haves

Two (2) years of experience working in an academic
Experience hiring, training, and supervising college or university student
Experience working with OCLC’s World Management Services (WMS), OCLC Tipasa, Springshare’s LibAnswers, Microsoft 365, Canva (graphic design), and Canvas (learning management system).

Responsibilities

Manage borrowing and lending requests across various resource sharing systems and cooperative efforts with other
Interpret library e-resource licensing agreements, comply with U.S copyright law (Title 17, U.S. Code), and apply resource sharing best practices and guidelines to manage requests.
Coordinate requests across University
Research, verify, and troubleshoot bibliographic
Provide access to free or open access resources when
Assess cooperatives and library lending policies to optimize the duration of loans and reduce
Communicate with borrowers and lenders regarding overdue, lost, and recalled
Heed lender and cooperative priorities to maximize cost-effective options for our users.
Explore alternative borrowing and lending technologies as
Compile and analyze borrowing and lending
Enrich the Library’s student employment experience through programming for student employees and
Coordinate with Student Employment to recruit and assess library Take disciplinary action when necessary.
Coordinate the hiring, training, mentoring, and evaluation of library clerks with fellow student
Analyze and manage the student employment budget to ensure sufficient front-desk coverage during operating
Develop and manage student employee work
Create new and update existing documentation to equip library clerks to carry out their
Analyze front desk data to assess library clerk
Oversee frontline services by student employees to students, faculty, staff, and the public; intervene when appropriate to address patron or student employee
Engage with student colleagues to mentor their development through active listening, teachable moments, and
Ensure that student colleagues are well versed on the Library website, policies and procedures, the Library of Congress classification system, and
Design and manage work projects, create and update workflows, that involve student colleagues in library initiatives and academic
Inform student colleagues about relevant news and developments in the Inform Library colleagues about relevant news and developments from student colleagues.
Model empathy, respect, curiosity, and calm when responding to emergencies and patron
Collaborate with fellow supervisors of student employees to enable consistent oversight and performance
Oversee technical and daily operations that include circulation, management of patron accounts, first-level reference assistance, stacks maintenance and missing items, data collection, opening and closing
Conduct regular walk throughs to welcome library users, answer questions, and ensure that resources are Coordinate with Information Technology Services, Facilities Management, Public Safety, and other units to maintain an environment conducive to learning.
Contribute and implement ideas that welcome and engage library
Manage expenditures to adhere to budget
Observe University and Library policies and procedures including Title IX guidelines, the Student Expression policy, and the Library’s Community
Draft and revise policy and procedure
Conduct data analysis and
Uphold patron privacy and other professional
Engage in departmental initiatives, meetings, and
Practice flexibility and openness to the ideas and approaches of
Practice awareness, self-reflection, and growth necessary for work with diverse populations.