Library Technical Assistant: Acquisitions & Electronic Resources Specialist

University of Redlands•Redlands, CA

4h•Onsite

About The Position

Library Technical Assistants (LTAs) foster learning and community by connecting the University of Redlands community and visitors with information resources, space, programming, and services. Specialists supervise and direct the work of student employees; oversee technical and daily operations through direct and indirect work with patrons; collaborate and coordinate with colleagues within and beyond the Library; exercise discretion when working with people and managing situations that arise. The LTA Acquisitions & Electronic Resources Specialist serves as a member of the Access Services and Collections teams, reports to the Access Services Librarian, and leads the daily operation of course reserves, acquisitions, and electronic resources. The Armacost Library welcomes reliable, team-oriented applicants who practice empathy and self-reflection, and who cultivate diverse and inclusive working and learning spaces. The ability to adjust work schedules that adapt to the academic calendar is required. This position requires flexibility to work evening and weekend hours.

Requirements

One of the following combinations: Certificate in library science with two (2) years of recent, full-time library or higher education work experience; Bachelor’s degree (or equivalent) with one (1) year of recent, full-time library work experience; Associate’s degree (or equivalent) with two (2) years of recent, full-time library work experience; or High school diploma (or equivalent) with four (4) years of recent, full-time library work
Students near completion of their education requirements are also encouraged to apply so long as they fulfill the relevant requirements
Demonstrated experience leading a team in a formal or informal setting
Comprehensive and in-depth knowledge of library operations, technologies, and tenets such as intellectual freedom and privacy
Strong written and verbal communication skills.
Detail-oriented and strong organizational and administrative skills.
Strong interpersonal skills with the ability to work successfully in a collaborative environment with people from culturally diverse backgrounds including students, colleagues, and the public.
Comprehensive knowledge of library databases, systems and resources, and trends in assigned functional area(s), including expertise in search strategies.
Ability to exercise judgement regarding copyright rights and responsibilities as they pertain to fair use.
Expertise in relevant areas of a library's integrated library system.
Ability to participate in short- and long-term planning through the collection, organization, analysis, and interpretation of data and statistics.
Ability to perform conflict resolution with empathy and flexibility; familiar with deescalation techniques.
Demonstrated skill with computers, software, and basic hardware (e.g., printers).
Ability to interact with diverse populations, work independently within a framework of duties, and perform amidst interruptions and distractions.
Ability to work independently, under high pressure during busy times, and when patron traffic is high.
Proficient in the Library of Congress classification system, Microsoft Office.

Nice To Haves

Two (2) years of experience working in an academic library.
Experience hiring, training, and supervising college or university student employees.
Experience working with OCLC’s World Management Services (WMS), Adobe Acrobat, Springshare’s LibAnswers, Microsoft 365, Canva (graphic design), and Canvas (learning management system).

Responsibilities

Communicate and coordinate the order, lease, receipt, and payment of library material including streaming media and standalone, serial, and standing orders.
Create purchase orders and manage invoices within the library management system and in coordination with the Business and Finance Office.
Resolve payment discrepancies, lapsed subscriptions and deliveries.
Analyze usage and cost-per-usage statistics.
Assist with government documents maintenance and projects.
Maintain electronic resources and ensure consistent, accurate user access.
Troubleshoot electronic resource issues and work with vendors and internal stakeholders to resolve problems.
Consult with faculty about course materials to be placed on reserve.
Research, verify, and troubleshoot bibliographic information.
Manage the online and physical course reserves environments across University libraries to facilitate teaching and learning in compliance with copyright.
Observe copyright, fair use guidelines, and contract agreements.
Create new and modify existing bibliographic records.
Digitize and reformat information sources to optimize access and readability.
Coordinate with library faculty and staff to acquire or lease material in a timely and cost-effective manner.
Compile and analyze course reserve request and usage statistics.
Oversee technical and daily operations that include circulation, management of patron accounts, first-level reference assistance, stacks maintenance and missing items, data collection, opening and closing procedures.
Conduct regular walk throughs to welcome library users, answer questions, and ensure that resources are functional.
Coordinate with Information Technology Services, Facilities Management, Public Safety, and other units to maintain an environment conducive to learning.
Contribute and implement ideas that welcome and engage library users.
Manage expenditures to adhere to budget guidelines.
Observe University and Library policies and procedures including Title IX guidelines, the Student Expression policy, and the Library’s Community Agreements.
Draft and revise policy and procedure documentation.
Conduct data analysis and reporting.
Uphold patron privacy and other professional values.
Engage in departmental initiatives, meetings, and projects.
Practice flexibility and openness to the ideas and approaches of others.
Practice awareness, self-reflection, and growth necessary for work with diverse populations.
Hire, train, mentor, and evaluate student employees.
Oversee frontline services by student employees to students, faculty, staff, and the public; intervene when appropriate to address patron or student employee concerns.
Engage with student colleagues to mentor their development through active listening, teachable moments, and accountability.
Ensure that student colleagues are well versed on the Library website, policies and procedures, the Library of Congress classification system, and wayfinding.
Design and manage work projects, create and update workflows, that involve student colleagues in library initiatives and academic growth.
Inform student colleagues about relevant news and developments in the Library.
Inform Library colleagues about relevant news and developments from student colleagues.
Model empathy, respect, curiosity, and calm when responding to emergencies and patron issues.
Collaborate with fellow supervisors of student employees to enable consistent oversight and performance expectations.