Access Services & Resource Sharing Specialist

George Mason University•Arlington, VA

2d•Hybrid

About The Position

The Access Services & Resource Sharing Specialist ensures the Law Library provides high quality service and seamless access to information resources by assisting with all operations and functions in Access Services, including circulation, resource sharing and document delivery, and collection maintenance. This position serves as the primary point of contact in Access Services in the late afternoons and evenings. The Access Services Specialist is part of a highly collaborative and dedicated team and reports to the Head of Access Services.

Requirements

Bachelor’s degree in related field, or equivalent combination of education and experience
Experience working in a library or legal setting
Strong oral and written communication skills
Commitment to outstanding customer service
Strong analytical ability and problem-solving skills
Ability to work flexibly and collaboratively
Commitment to continuous improvement, learning, and innovation
Strong time management, organizational, and project management skills
Ability to train, mentor, and provide feedback on the work of student employees

Nice To Haves

Experience working in a library in either circulation or resource sharing/interlibrary loan

Responsibilities

Primary responsibility for implementing all resource sharing and document delivery programs, including interlibrary borrowing, lending, and print and digital document delivery
Develop and maintain a high level of knowledge of resource sharing practices and systems
Collaborate closely with colleagues at Mason Libraries and the Washington Research Library Consortium (WRLC) to execute fulfilment and resource sharing programs and services
Regularly staff the circulation desk in the afternoon and evening
Provide high quality service to patrons by providing access to materials and information
Interpret and enforce library and departmental guidelines, policies, and procedures
Assist the Head of Access Services with recruiting, hiring, training, and managing student and wage employees who staff the circulation desk
Under the direction of, and in collaboration with the Head of Access Services, assist with all Access Services-related operations and functions, such as developing, documenting, and maintaining policies, procedures, and workflows
Collect and analyze data related to circulation, resource sharing, and space utilization
Develop and maintain expertise in the fulfillment module of integrated library system
Help to manage and coordinate access to library facilities and spaces (e.g., study rooms, operating hours, and signage)
Participate in marketing library resources, services, and outreach to the law school community
Primary responsibility for day-to-day collection and stacks maintenance, including shelving physical materials (print, microform, media), straightening and periodically cleaning shelves, updating book and shelf labels, and shelf reading
Assist with maintenance and management of the library’s reserve collection, which includes course reserve
Under the direction of the Head of Access Services, manage and execute special projects such as shifting and weeding materials
Supervise the work of student and wage employees assisting with collection maintenance
Perform other duties as assigned including, but not limited to, serving on library, law school, or university committees
Continuously learn and grow by participating in professional development opportunities
Collaborate with other law library departments on important projects and initiatives