Library Specialist

Central Piedmont Community College•Levine Campus - Matthews, NC

About The Position

The Library Specialist provides public desk support to the college community, technical instruction services to students and faculty, and maintains a functional area with responsibility for projects. The role requires subject-matter knowledge in a library and information science specialty, staying current through professional development, and competence with library systems and web-based technologies. The position manages daily processes in its functional area, interprets library policies and procedures, maintains statistics, promotes library resources and services, plans and manages projects, supports librarians with administrative processes, and troubleshoots software and hardware issues. It also provides reference and interlibrary loan services, assistance in the makerspace and archives, and training in library equipment and resources. The specialist serves across a multi-campus environment as assigned, applies library and college policies, protects student confidentiality, and cares for college facilities and materials. The role also involves college and division activities, committee service, collaboration with colleagues, and contributing to the college and library’s mission and planning.

Requirements

Associate degree from an accredited institution.
One year of work experience in a library.
Knowledge of basic library policies and procedures.
Knowledge of computers, library-related software, and standard office equipment.
Proficiency in Microsoft Office applications, including Outlook and Word.
Customer service skills.
Ability to work with individuals from diverse backgrounds.
Strong technology skills in Microsoft Office systems, library operating systems such as circulation and reserves, and web-based technologies.

Responsibilities

Provide public desk support and technical instruction services to students, faculty, and the college community.
Maintain a functional area of specialization, including responsibility for projects.
Maintain current subject-matter knowledge through professional development and participation in professional organizations, meetings, conferences, and workshops.
Interpret and implement library policies and procedures.
Manage daily processes within the assigned functional area and maintain current statistics.
Promote library resources and services within the area of specialty.
Plan, organize, and manage assigned projects; assist librarians with management and administrative processes.
Troubleshoot software and hardware issues.
Provide reference services and assist patrons with inquiries, requests, and projects requiring independent judgment and basic interpretation of policies and procedures.
Provide accurate and timely interlibrary loan services to students, faculty, and staff.
Assist patrons in the library makerspace and provide research assistance in the archives.
Train students, faculty, and staff to use library equipment and resources; maintain working knowledge of public service points, including the makerspace.
Provide assigned library services in a multi-campus environment; interpret and enforce library and college policies.
Maintain confidentiality of student information and exercise stewardship of college facilities and materials.
Serve on assigned college committees, participate in required meetings and events, and respond promptly to information requests from college and library administrators.
Support part-time and full-time colleagues; demonstrate leadership and strong interpersonal skills when working individually or on a team.
Contribute to college planning and development processes and perform responsibilities in alignment with the college and library’s goals, missions, and plans.
Perform other duties as assigned.