Library Services Coordinator

DC History Center•Washington, WA

1d•Onsite

About The Position

The Library Services Coordinator is responsible for ensuring a positive researcher experience at the DC History Center’s Kiplinger Research Library. As an integral member of the Library & Collections team, the coordinator will staff the researcher registration desk, facilitate pulling and reshelving of special collections materials, maintain library services statistics, complete library and collections projects as directed, and support library programs and field trips. This position reports to the librarian. Our front-facing team is critical to the success of the DC History Center, and we seek an individual who is customer-service oriented, welcoming, and dedicated to providing an unmatched visitor experience for our researchers.

Requirements

Bachelor’s degree
Experience in, or demonstrated interest in exploring a career in cultural heritage, including libraries, archives, and special collections a plus. Library students are especially encouraged to apply
Proven track record of excellent customer service
Proven track record of punctuality, dependability, and reliability
Outstanding verbal communication skills
Adept at handling multiple priorities and maintaining high productivity with accuracy and attention to detail
Due to the essential collections retrieval function of this position, the ability to bend, kneel, and lift heavy boxes up to 40 pounds

Nice To Haves

Familiarity with, and enthusiasm for, local DC history, attractions, and culture a plus

Responsibilities

Staff the registration desk of the Kiplinger Research Library during public access hours, ensuring researchers receive high-quality customer service.
Create a warm and welcoming environment for local, national, and international researchers with diverse interests
Welcome, register, and orient library patrons to the reading room
Monitor the library phone, listen to voicemail, take and distribute phone messages, and transfer calls to staff when appropriate
Maintain and report library records and user statistics
Orient patrons to special collections resources
Prepare for all onsite researcher appointments by pulling and reshelving collections materials from four onsite collections storage areas
Monitor patron use of the ready reference resources and reshelve materials after their use
Support collections care by shelf-reading in the library, updating catalog home locations; flagging preservation needs; and other duties
Complete library and collections projects as directed
Provide in-person and virtual reference and research support
Catalog new books and other printed materials
Digitize special collections materials
Add thumbnail reference images to the online catalog
Update library resource guides
Support K-12 field trips by setting up and breaking down the education stations, corralling students in the exhibit spaces, and otherwise supporting the field trip leaders
Other duties as assigned