Library Services Associate, Penn State Brandywine

Penn State University

2d • $36,888 - $58,836 • Onsite

About The Position

Penn State Brandywine is seeking a Library Services Associate to join its library team and contribute to efficient, user-centered library services that span collections, course reserves, technology, and outreach efforts. The Penn State Brandywine Campus Library provides patrons with access to all resources and services offered by the Pennsylvania State University Libraries - one of the Top 10 research libraries in North America. The Library Services Associate is an important part of a small team and plays a key role in delivering high-quality library services by supporting public services, collection access and maintenance, course reserves services, library technology, and user-focused engagement initiatives. Dependability, an outstanding work ethic, and the ability to thrive in a team-oriented environment is essential as the Library Services Associate will work collaboratively with colleagues inside the library, throughout the Brandywine campus, and across all of Penn State’s Libraries, balancing front-line customer service with operational and technical responsibilities.

Requirements

• Driven to provide excellent customer service in a public-facing environment
• Outstanding attention to detail with the ability to perform accurate work and maintain reliable records
• Effective written and verbal communication skills
• Excellent interpersonal skills; inclusive and respectful when working with others
• Outstanding organizational and time management skills, with the ability to manage multiple tasks and priorities
• Ability to follow established procedures and apply policies consistently
• Ability to work both independently and collaboratively in a team environment
• Basic computer proficiency, including Microsoft Office or similar applications
• Reliability, adaptability, and a commitment to user-centered service
• Ability to lift up to 25 pounds occasionally and 10 pounds frequently
• Ability to bend, reach, and stand for extended periods
• General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience
• Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume.

Nice To Haves

• Experience working in a library, academic, or customer service environment
• Experience with library systems (e.g., integrated library systems, interlibrary loan systems, or course reserves platforms)
• Experience supporting basic technology troubleshooting
• Proficiency in Microsoft Excel or similar spreadsheets, including accurate data tracking and record management
• Familiarity with basic cataloging, collections maintenance, or records management practices
• Experience supporting programs, events, or outreach activities

Responsibilities

• Deliver front-line customer service at the circulation desk, including materials, equipment, and study room support
• Respond to patron inquiries, provide basic research assistance, and manage user accounts (setup, verification, service guidance)
• Perform opening/closing procedures and ensure service point readiness
• Supervise library operations when working independently and provide guidance to student employees and part-time staff
• Maintain safe, orderly, and functional library spaces; assist with light facility upkeep
• Support collection access and maintenance, including shelving, labelling, inventory, and resolving missing items
• Process holds and interlibrary loan requests, including retrieval, distribution, and shipping
• Update catalog and database records to ensure accuracy
• Assist with periodicals and collection management projects
• Coordinate course reserve requests with faculty, ensuring timely processing and copyright compliance
• Maintain accurate reserve records across systems and spreadsheets
• Manage reserve purchasing and tracking; process and shelve materials
• Identify and improve course reserve workflows
• Assist in the planning, coordination, and implementation of library programs and outreach, including staffing campus engagement opportunities, pop-up libraries, tabling at campus events, and outreach activities
• Design and install tabletop displays, small-scale book spotlights, and interactive elements
• Create promotional materials using Microsoft Office 365 applications and design tools (e.g., Canva)
• Assist with social media content creation, including graphics, captions, and accessibility compliance
• Contribute to workflow improvements, documentation, and service enhancements
• Offer ideas and feedback to improve library services, programs, and operations; create library guides and web resources as requested
• Maintain accurate records across library systems and respond to departmental email communications
• Support projects, data collection, and internal documentation
• Collaborate with staff and assist in training and guidance of student employees
• Handle library mail and deliveries
• Monitor and troubleshoot public computers, printers, and library equipment
• Support lending, maintenance, and tracking of technology assets
• Document issues, coordinate repairs, and maintain inventory systems
• Share updates and training from the University Libraries and provide basic support for Apple and Microsoft systems
• Move and pack boxes filled with books regularly
• Be cross trained to complete duties in other areas as needed

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• Generous 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree