Library Services Coordinator-Woodville Branch Library

Leon County Government • Woodville Branch Library - 8000 Old Woodville Rd. Tallahassee, FL

6d • Hybrid

About The Position

Library Services Coordinators oversee a department or branch of the Leon County Public Library. The purpose of this position is to produce highly responsible professional work in library administration and supervise high-quality library services. The person in this position oversees the operations, maintenance, and services of the branch or department they are assigned. The person in this position may supervise two or more full-time equivalent employees, assure proper staff coverage for services and programs to the public, be the Person in Charge for the day at different locations, contributes to collection maintenance activities, and assist in staff coverage at different library locations. The person in this position serves on the Library’s Management Team and other committees or teams as assigned. Library Services Coordinators uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers. NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

Requirements

• Master's degree in Library Science or Information Studies from an American Library Association (ALA) accredited graduate program
• Three years of professional library experience
• One year of which must have been in a supervisory capacity
• Valid Florida Class "E" Driver's License
• Favorable driving record

Nice To Haves

• Ability to plan, organize work and attend to details
• Knowledge of general library principles, philosophy and practices
• Knowledge of library services, i.e. children's, adult, reference, media, technology, programs and outreach
• Knowledge of PCs and of the on-line catalog , including borrower services, circulation services, and bibliographic services
• Knowledge of the LeRoy Collins Leon County Public Library System policies and procedures
• Knowledge of supervisory techniques
• Skill in organizing and directing the work of others
• Skill in motivating staff to provide excellent customer service
• Skill in communicating courteously, efficiently and effectively over the phone and in person with a diverse population
• Ability to resolve problems as it relates to public or staff
• Ability to communicate clearly orally and in writing
• Evaluates services to meet public demand for new materials, equipment and other resources.
• Find ways to meet customer demands.
• Assesses computer services and public need for training and instruction in the use of computers.
• Coordinates and manages programming for all ages and community outreach efforts in addition to regular library services.
• Participates in developing rules and standards governing the quality and quantity of work.
• Determines appropriateness of standards in situations which require interpretation of rules or standards and the use of independent judgment.
• Decisions focus on day-to-day activities within the County. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the County toward reaching a strategic goal. They have short-term consequences.
• The supervisor sets the overall objectives and resources available. Supervisor and employee, in consultation, develop deadlines, projects, and work to be done. The employee plans and carries out the assignment, resolves most of the conflicts, coordinates work with others and interprets policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications. Employee must be highly autonomous.
• Internal customer contacts include Library staff at all levels for the purpose of coordinating work, receiving direction, resolving conflict, and providing information. External customer contacts include Library patrons, vendors, other libraries, and various groups for the purpose of problem resolution and information exchange.
• Personal computer skills: word processing, spreadsheet, data base, and specialized application use and navigation.
• Familiar with personalized technology such as tablets, megaphones and SIRSI operating system.
• Work mainly indoors at a desk and moving about on foot. Travel among branch libraries required of some positions assigned to this class. Walking from floor to floor to maintain internal and external customer contact. Demands of the position require the ability to handle many tasks at the same time. Decision making related to disciplinary actions, staff/patron safety and security issues can be an emotional strain.

Responsibilities

• Manages a branch library.
• Ensures that prompt and courteous library service is provided to the public.
• Troubleshoots and resolves difficult problems involving the circulation of library materials.
• Performs all circulation functions accurately and efficiently.
• Oversees facility management of the branch library i.e., facility maintenance, resolution of security issues, public use of program room and opening and closing the facility.
• Responsible for the safety of the staff and patrons each day. This includes children left unattended, adults from all walks of life and patrons with competing needs.
• Prepares weekly deposit reports, monthly statistical and narrative reports and budgets as needed.
• Handles all problems and resolves issues. Makes decisions based on unique situations. Makes decisions and/or judgment calls without on-site supervision.
• Continuously evaluates services offered at the branch. Working with the Library Services Manager to modify and make improvements to meet public demand i.e., implementing new technology, expanding services, rearranging library materials, collections, and more.
• Makes collection development recommendations; maintains weeding schedules and procedures.
• Serves as the Person in Charge of primary library location regularly and other library buildings as assigned.
• Coordinates the Person In Charge schedule for branch, and trains staff on Person in Charge duties.
• Supervises 1 or more full-time equivalent employees.
• Initiate and /or recommend personnel actions, including hiring, promoting and disciplining.
• Create performance standards, JDQs and work procedures for staff.
• Assists and trains staff in the Operating system, circulation functions, policies and procedures.
• Communicate continuously with employees; share information in a timely manner, provide feedback, praise and correction promptly and with tact.
• Provide ongoing training and ensure County/Library policies and procedures are followed.
• Assist staff in resolving any work problems to ensure excellent public service and promote positive public relations.
• Ensures staff feels empowered to make decisions related to their areas of responsibility.
• Ensures staff maintains current training and participates in other learning.
• Creates a positive customer experience. Responsible for creating an optimal experience for patrons when they interact with library services, resources, and staff.
• Responds to patron suggestions, comments, and complaints.
• Maintains awareness of how patrons use the Library’s resources and facilities to help ensure that the Library meets patron needs and interests.
• Periodically work the public desk within the library as a means of staying in touch with the community library system, personnel and the public.
• Ensure the automatic answering for the library system is kept up-to-date, including acting as a liaison to OIT for changes in hours and Avaya auto-attendant functionality.
• Develops and implements programs for all ages according to the Library System's annual plan goals and local community needs.
• Develops community contacts to enhance programming.
• Provides Readers Guidance and Reference Services.
• Assists patrons of all ages with requests for information by telephone, in person and electronically, drawing on library resources system wide and the expertise of other staff.
• Instructs patrons on the use of electronic, print and other formats of library and information resources including the on-line library catalog, Internet and databases.
• Provides informational and reference assistance to home-schoolers and other learners.
• Promotes class visits from area schools through contacts with school media specialist and speaking at local school organizations.
• Represent the Library system at programs and events in the community.
• Serves on Library Management Teams.
• Assists in the development of policies and procedures for the library system.
• Participates in annual and long-range planning.
• Assists with budget development as needed.
• Completes special projects as assigned by supervisor, including ad hoc committees, presenting to outside groups or giving tours, conducts surveys, etc.
• Participates in ongoing professional development activities at least two times per year.
• All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.

Benefits

• Employee performs administrative, supervisory, and professional work supervising one or more secondary areas. Employees exercise independent judgment in assisting in the formulation and implementation of policies and procedures. Employee works independently in the execution of work responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager