Library Services Assistant 19 Hour

La Porte County Public Library•Michigan City, ND

About The Position

The Library Services Assistant provides accurate, knowledgeable customer service by connecting community members with library services and materials. The role supports customers in person and with library resources, technology, accounts, and materials; helps maintain collections and orderly library spaces; supports events; and handles point-of-sale and cash transactions. The assistant may be assigned to a specific area or work as a floater and applies library policies consistently with customers, staff, and vendors.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Cash-handling experience using a cash drawer, register, and credit card machine.
Experience and proficiency with computers, the internet, Microsoft Office, email, library-specific software, and standard office equipment, including phones.
Ability to learn new technologies.
Public-service orientation and commitment to excellent, genuine customer service.
Dependability, punctuality, trustworthiness, good work habits, and good attendance.
Professional, courteous, and respectful interactions with customers and coworkers.
Ability to work efficiently and prioritize important tasks.
Ability to make decisions and work independently and interdependently.
Ability to solve problems professionally with customers, coworkers, and leadership.
Ability to maintain confidentiality of customer records and sensitive information.
Ability to read, listen, comprehend, and follow verbal and written instructions.
Ability to follow established library policies and procedures.
Willingness to accept direction and feedback and improve performance.
Ability to frequently walk, stand, sit, bend, reach, and kneel while moving around the library.
Ability to regularly lift and carry materials, supplies, and boxes weighing up to 25 pounds and push book carts and bins weighing up to 100 pounds.
Manual dexterity for typing, handling materials, and operating computers, carts, book drop bins, and office equipment.
Sufficient close, distance, color, and peripheral vision and depth perception to read print and digital materials.
Ability to listen and communicate clearly and promptly with staff and customers in person, by phone, and in writing.
Ability to assist with room setup and takedown, including moving tables and chairs.
Ability to respond promptly to alarms, sirens, and overhead pages.

Responsibilities

Answer customer questions, help customers find library materials, and assist with public computers, personal devices, and office equipment.
Become familiar with library collections and provide audience-appropriate reader advisory services.
Create, update, and reconcile customer accounts, including setting up new accounts and changing customer information.
Use the library website to locate information, resources, and services, and help customers navigate digital content, account features, and online tools.
Handle library materials; empty book returns; process requested items; inspect, shelve, and shift materials; and maintain orderly shelves and library spaces.
Assist with library events, including setup, cleanup, crowd control, directional assistance, and attendance tracking.
Operate a point-of-sale system; handle, count, collect, and record cash and credit transactions; and complete required paperwork.
Perform light cleaning and janitorial tasks and report more complex cleaning, mechanical, or building issues.
Promote library classes, events, and services to customers.
Apply library policies consistently with customers, staff, and vendors.
May work in an assigned area or as a floater.