Library Security Specialist

City of Goldsboro•South Park Township, PA

2d•$18 - $23•Onsite

About The Position

Facilitates a safe and welcoming Library facility by providing visible safety and security services for the Library employees and patrons. This is a part-time position. Essential duties and responsibilities may include, but are not limited to, the following: Circulate public service areas inside the Library and around the building; support staff in monitoring areas to maintain safety and security throughout the Library. Report hazardous conditions to Library management. Engage patrons and solicit cooperation in understanding and complying with Library policy. Advise patrons of inappropriate behavior that may result in further action, including possible suspension of library privileges; counsel patrons to avoid further action. Escalate response as appropriate. Escort disruptive patrons from the Library premises; contact police when necessary. Refer customers to other library staff and sources of information in response to customer service requests. Respond to safety incidents, alarms, and accidents; contact emergency services as necessary. Assist patrons with lost personal items, illnesses, or emergency situations. Investigate disturbances in the Library; maintain order and safety. Work with other members of the Library Safety Team to identify, communicate, and share best safety practices throughout the Library. Assist with the development of safety, security, and emergency policies and procedures. Assist in training and onboarding staff regarding safety and security in the Library, including conducting drills and coordinating with external partners to provide training. Document incidents in a timely way; sharing incident information as well as recommendations for future action, if appropriate, with supervisors and colleagues. Other duties as assigned.

Requirements

High School diploma or equivalent plus one (1) year of experience in a field related to the job.
Knowledge of Federal, state, and local laws and ordinances
Knowledge of City and Library practice, policies, and procedures.
Knowledge of Principles of public library service
Basic understanding of common health disorders that may affect behaviors; ability to recognize and respond appropriately to aberrant behavior patterns.
Skills in Working independently with limited supervision; exercising initiative and good judgment in the performance of duties
Skills in Developing and sustaining effective relationships with colleagues, patrons, and community partners from a diverse range of backgrounds, ages, and experiences.
Skills in Handling conflict and uncertain situations.
Skills in Communicating effectively, both orally and in writing.
Skills in Resolving patron complaints and concerns.
Skills in Reading reports and memoranda.
Skills in Completing forms; taking messages.
Skills in Using the computer and various software programs.
Key Competencies: Demonstrating empathy, courtesy, and compassion while fairly and consistently enforcing policies.
Key Competencies: Responding in a calm and composed way to tense situations.
Key Competencies: Balancing safety and security with library principles regarding access, privacy, inclusion, and friendly service.
Valid Class "C" Texas driver's license.
CPR/AED/First Aid and Mental Health First Aid within six (6) months of hire.

Responsibilities

Circulate public service areas inside the Library and around the building; support staff in monitoring areas to maintain safety and security throughout the Library.
Report hazardous conditions to Library management.
Engage patrons and solicit cooperation in understanding and complying with Library policy.
Advise patrons of inappropriate behavior that may result in further action, including possible suspension of library privileges; counsel patrons to avoid further action.
Escalate response as appropriate.
Escort disruptive patrons from the Library premises; contact police when necessary.
Refer customers to other library staff and sources of information in response to customer service requests.
Respond to safety incidents, alarms, and accidents; contact emergency services as necessary.
Assist patrons with lost personal items, illnesses, or emergency situations.
Investigate disturbances in the Library; maintain order and safety.
Work with other members of the Library Safety Team to identify, communicate, and share best safety practices throughout the Library.
Assist with the development of safety, security, and emergency policies and procedures.
Assist in training and onboarding staff regarding safety and security in the Library, including conducting drills and coordinating with external partners to provide training.
Document incidents in a timely way; sharing incident information as well as recommendations for future action, if appropriate, with supervisors and colleagues.