Library Public Service Associate I

City of Vancouver•Vancouver, BC

2d•CA$26 - CA$30•Onsite

About The Position

Library Public Service Associates (“LPSAs”) work at all VPL locations across the city. They staff VPL’s service desks, checking in and out items and answering basic questions to help patrons in a friendly and welcoming way. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role! Duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year! LPSAs also support our creative programs for adults, kids and teens. You might help set up for an author event, or supervise a Lego block party, or even host a film screening about the issues that our community cares about. With over 5,000 programs per year at VPL, you’ll never be bored!

Requirements

Completion of Grade 12 supplemented by relevant courses and/or experience.
Experience in a customer service environment is a great asset.
Excellent customer service skills.
Patience, warmth, and curiosity for other people.
Diplomacy, tact, and empathy.
Skills with conflict de-escalation.
Ability to lift and handle a high volume of physical items during a shift.
Ability to stand, reach, bend, and move around the library comfortably for long periods of time.
Physical movements such as bending, reaching, lifting, squatting, gripping and pushing book trucks are involved throughout a shift.
Experience with lifting and handling large volumes of orders/materials is necessary.
Excellent oral and written communication skills.
Flexibility and ability to work with others.
Kindness and clear communication when speaking with the public or writing an e-mail.
Ability to plan and be organized.
Ability to carry out assigned duties on time.
Ability to fulfill commitments.
Ability to take pride in doing good work.
Familiarity and comfort working with technology.
Ability to handle multiple tasks in a fast-paced environment.
A Police Information Check clearance is a condition of employment.

Nice To Haves

Related experience in library services is a benefit.
Knowledge about library methods and procedures is an asset.
Working knowledge of the objectives, organization, procedures, services and resources of a public library is an asset.