Part-Time Library Operations Specialist

American University•Washington, DC

2d•$19 - $24•Onsite

About The Position

The Library Operations Specialist (part-time) works collaboratively as part of the Library Operations Team within the Administrative Services Department of American University Library. The incumbent is tasked with carrying out all the daily duties and procedures of the Library Operations team. This includes, but is not limited to, assisting with oversight of daily operations; supervision of student staff; and providing superior customer service to AU students, faculty, staff, and visitors. The Library Operations Specialist also assists the Library Operations team in promoting the security and safety of Library patrons, employees, guests and the library collection by monitoring conditions and activities throughout the library, deterring theft and vandalism, overseeing maintenance and repair work, and responding appropriately to emergency situations. The Library Operations Specialist must be available to work several shifts not to exceed 27 hours per week, Monday through Sunday between the hours of 7:30am and 10:30pm. Operational needs may require evening and weekend hours. This position reports to the Manager, Library Operations and Facilities, and will be responsible for other duties in the library as assigned, to include assisting library leadership and other departments.

Requirements

Bachelor's degree
1 - 3 years of relevant experience.

Nice To Haves

Bachelor's degree from American University.

Responsibilities

Assist in the supervision of 20+ student employees and oversight of 3 service points providing front-line customer service to the AU community during 90+ operational hours.
Ensure the punctual opening of library service points for staff and patrons and that workstations are always adequately staffed.
Uphold the highest standards of customer service.
Assist patrons with basic searches in AU Library’s online catalog and refer patrons to appropriate library resources and service points.
Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions.
Ensure that library patrons have access to spaces that are clean, welcoming, and conducive to learning.
Conduct routine building inspections and report through appropriate channels any building maintenance issues or damage, malfunctioning equipment, and housekeeping issues to ensure timely repair and/or correction.
Take appropriate action to protect library equities from damage.
Routinely inspect furniture and library equipment for serviceability and wear.
Communicate all building issues (non-functioning facilities/equipment, damage/leaks, pest/insect issues, housekeeping) to appropriate Library Operations and/or university staff.
Address, monitor, and follow-up on all maintenance requests and ensure timely response to routine facility and housekeeping issues.
Monitor condition and use of all library furniture and equipment.
Recommend and address routine maintenance/warranty requirements.
Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions.
Assist in the set-up and take-down of events in library spaces.
Assist in training students in the proper staffing of library service points; help evaluate student performance and contribute to routine assessments of policies and procedures associated with library operations.
Represent library leadership during evening and weekend hours.
Perform other responsibilities, including (but not limited to) participating in special projects and assisting other departments within the library.
Assist with building signage, handouts, and other informational material.
Support the assessment, creation, and implementation of building policy and associated training.
Complete other tasks as assigned.