Library & Learning Center Services Hub Coordinator

Universities of Wisconsin • Green Bay, WI

2d • Onsite

About The Position

This position plays a vital role in supporting the student-centered services of the Library & Learning Center, by being the first point of contact for students in need of Library & Learning Center services, and helps ensure a welcoming, well-coordinated, and productive learning environment. The position is responsible for answering directional and referral questions, offering brief research support, assisting students with scheduling appointments with research librarians, academic success coaches, or peer tutors, coordinating the hold shelf, and connecting students to other campus resources. This position also coordinates student employment for the Division, including recruitment, onboarding, training, scheduling, and project coordination for all student employees.

Requirements

• H.S. Diploma

Nice To Haves

• Knowledge of library operations, and information resources
• Experience supervising part-time/temporary employees or students
• Experience providing research assistance to library patrons
• Experience in higher education
• Experience managing multiple projects
• Experience with budget monitoring
• Strong technical skills, including use of Microsoft Office applications

Responsibilities

• Performs a wide range of complex library services which support the day-to-day operations to provide access to information resources in a variety of formats.
• Hires, trains, and guides student employees.
• Answering directional and referral questions.
• Offering brief research support.
• Assisting students with scheduling appointments with research librarians, academic success coaches, or peer tutors.
• Coordinating the hold shelf.
• Connecting students to other campus resources.
• Coordinating student employment for the Division, including recruitment, onboarding, training, scheduling, and project coordination for all student employees.
• May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information.
• Interprets policies and procedures to answer non-routine questions and resolve complex issues.
• Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources.
• Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use.
• Contributes to the development of policies and procedures.
• Conducts reference searches to locate relevant materials and answer questions as needed.
• Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications.
• Provides complex library services support in absence of a supervisory authority.
• Acts as a resource to other library staff.
• Hires, trains, and guides student employees and monitors student workflows.
• Participates in committee work within the library and the university.

Benefits

• Several health insurance options, with annual deductibles as low as $250/individual and $500/family.
• Dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts.
• Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service.
• Supplemental retirement savings programs including a 403(b) and Deferred Compensation.
• 9 legal holidays
• 36 hours of personal holiday
• Between 96-130 hours of sick leave annually
• Paid parental leave
• 13-27 days of vacation each year, depending on years of service and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees