Library & Learning Center Services Hub Coordinator

University of Wisconsin Stout•Green Bay, WI

19h•Onsite

About The Position

This position plays a vital role in supporting the student-centered services of the Library & Learning Center, by being the first point of contact for students in need of Library & Learning Center services, and helps ensure a welcoming, well-coordinated, and productive learning environment. The position is responsible for answering directional and referral questions, offering brief research support, assisting students with scheduling appointments with research librarians, academic success coaches, or peer tutors, coordinating the hold shelf, and connecting students to other campus resources. This position also coordinates student employment for the Division, including recruitment, onboarding, training, scheduling, and project coordination for all student employees.

Requirements

H.S. Diploma

Nice To Haves

Knowledge of library operations, and information resources
Experience supervising part-time/temporary employees or students
Experience providing research assistance to library patrons
Experience in higher education
Experience managing multiple projects
Experience with budget monitoring
Strong technical skills, including use of Microsoft Office applications

Responsibilities

Performs a wide range of complex library services which support the day-to-day operations to provide access to information resources in a variety of formats.
Hires, trains, and guides student employees and monitors student workflows.
Provides complex library services support in absence of a supervisory authority.
Acts as a resource to other library staff.
Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications.
Conducts reference searches to locate relevant materials and answer questions as needed.
Contributes to the development of policies and procedures.
Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use.
Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources.
Interprets policies and procedures to answer non-routine questions and resolve complex issues.
May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information.
Participates in committee work within the library and the university.

Benefits

Several health insurance options, with annual deductibles as low as $250/individual and $500/family.
Dental insurance
Vision insurance
Several life insurance options
AD&D and Accident insurance
Flexible Spending and Health Savings Accounts
Wisconsin Retirement System (WRS) participation with immediate employer contributions and full vesting after 5 years of service.
Supplemental retirement savings programs including a 403(b) and Deferred Compensation.
9 legal holidays
36 hours of personal holiday
96-130 hours of sick leave annually
Paid parental leave
13-27 days of vacation each year, depending on years of service and employment type.