Library Host

HEI Hotels and Resorts•Dallas, TX

5d•Onsite

About The Position

The host or hostess is the critical first impression of The Library, and therefore is empowered to create memorable guest experiences.

Ability to comprehend guest requests, memos, promotional materials, event orders and similar written materials.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table.
Maintain proper set-up of room
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience.
Report all communication to immediate shift supervisor.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.