Library Clerk

Stark County District Library•Canton, OH

5d•Onsite

About The Position

Stark Library is seeking a part-time Library Clerk for its Southgate Branch, located on Cleveland Avenue in the Southgate Shopping Center. Join our team and help provide welcoming, responsive service to our customers and community. This 24-hour-per-week position provides direct public service and performs clerical work related to customer assistance, circulation, Library collections, and general staff support. Candidates must be available to work a combination of day and evening hours, as well as a rotating Friday/Saturday schedule. Because the Southgate Branch provides U.S. Passport acceptance services, the successful candidate will be required to train and become a Passport Acceptance Agent. Becoming a Notary Public is not required, but the Library will support employees who are interested in obtaining a notary commission.

Requirements

High school diploma or equivalent is required.
Basic familiarity with library services and operations.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Ability to learn and obtain certification in passport processing.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.

Nice To Haves

0 to 2 years is preferred.
Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public libraries or public-sector organizations is preferred.

Responsibilities

Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”.
Promotes library services and offerings to patrons.
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.
Performs basic searches in Library catalogs through both public and ILS interfaces.
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots common technical problems.
Performs transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.
Performs all direct patron and material circulation functions.
May assist with record maintenance tasks.
Assists other staff with internal and external group program set up.
Introduces patrons to internal, passive programs and related materials.
May assist other staff with preparing materials for programs.
May assist other staff in external promotional activities.
May assist in shelving as needed.
Assists in merchandising materials.
Pulls materials from a list to assist with collection management or circulation tasks.
May assist with training staff members
Serves on library committees as needed.
Performs other duties as required.