Library Clerk - Part Time, Non-Benefit Eligible

City of Flagstaff•Flagstaff, AZ

5d•Onsite

About The Position

The part-time Library Clerk actively supports and upholds the City’s stated mission and values while providing exceptional customer service to library patrons. Under the direct supervision of the Library Supervisor, employees in this classification coordinate front desk operations and serve as a welcoming first point of contact for community members. Specific work tasks may vary depending on the area of assignment but may include assisting patrons, supporting library programs and services, maintaining library resources, and contributing to the efficient daily operation of the library. This position is ideal for individuals who are passionate about public service, community engagement, and creating positive experiences for library visitors of all ages.

Requirements

High school diploma or G.E.D.
Two years of customer service experience.
Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
Must possess, or obtain upon employment, a valid Arizona driver’s license.
Ability and willingness to work some evenings and weekends as assigned.
Regular attendance is an essential function of this job to ensure continuity.

Nice To Haves

Experience working in a public library.
Knowledge of books and authors.
Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

Responsibilities

Provides excellent customer service to both internal and external customers.
Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
Issues library cards.
Sells merchandise.
Accepts payments for lost/damaged items.
May clear accounts.
Runs reports.
Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH.
Performs basic trouble-shooting to diagnose and correct problems with library material the AMH is unable to process.
Audits returned items to verify materials are complete and not damaged.
Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
Answers basic directional questions and refers non-circulation related inquiries to the appropriate department(s).
Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
May mend materials and maintain material quality.
Other duties as assigned.
May assist patrons with computer issues and/or research.