Library Clerk II - Floater

Huntsville-Madison County Public Library•Huntsville, AL

8d•Hybrid

About The Position

The Huntsville-Madison County Public Library (HMCPL) is seeking a Library Clerk II to join their team in a Floater role. This position provides as-needed support staffing to all ten library locations, assisting patrons and connecting them with the community and the world. The ideal candidate will possess strong customer service skills, flexible scheduling availability, and a passion for knowledge. Floaters work on an as-needed basis as substitute employees when a library location or department needs support due to vacancies, staff vacations/illnesses, or additional help for events/programs. Shifts may be scheduled at any HMCPL location during its open hours.

Requirements

High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency; or any combination of education, training, and experience which provides a demonstrated potential for performing the above listed duties of the position is required.
Basic computer skills.
Basic math skills.
Ability to operate computer and library systems including telephone, tablets, and various devices.
Ability to understand and carry out oral and written instructions including posted schedules.
Ability to work both independently and as a member of a team.
Ability to establish and maintain effective working relationships with superiors, subordinates, associates, corporate representatives, officials of other agencies, and the general public.
Ability to communicate effectively with coworkers and supervisors.

Nice To Haves

One or more years additional experience in a library or customer service-based role is desired.
Flexible scheduling availability.

Responsibilities

Assisting other staff members and patrons with basic circulation tasks.
Answering questions and providing information to patrons.
Checking books in and out on behalf of patrons.
Performing basic patron record maintenance.
Shelving library materials.
Answering general patron inquiries.
Using automated library systems for transactions relating to library materials, managing patron accounts, recording fines paid, locating materials, and performing additional procedures.
Operating a variety of standard office and library equipment.
Assisting with library program preparation and implementation as needed.
Participating in special projects and performing other duties as assigned.
Acting as a team member in fulfilling the Library’s Mission Statement.
Answering informational and directional questions from patrons both in-person and by telephone.
Referring questions and inquiries to the appropriate staff member or department as needed.
Monitoring patron activities in the assigned area and handling problems as they occur.
Shelving materials, shelf reading, weeding projects, and regular inventory as assigned.
Assisting in shelving materials, shelf reading, weeding projects, and regular inventory as assigned.