Library Clerk II (Bilingual)

City of Red Wing•Red Wing, MN

7d•Onsite

About The Position

Performs Library skilled clerical tasks and support services. Provides direct assistance to the public at the circulation desk, organizes and scans library materials, and runs reports. This position is ideal for a bilingual individual with organizational skills and a strong customer service focus. The tentative hiring timeline includes application acceptance closing on October 23rd, with reference checks and interviews the week of October 26th. Dates are subject to change. The work schedule includes Tuesdays from 8:30 am to 3:00 pm, Wednesdays from 10:30 am to 7:00 pm, Thursdays from 8:30 am to 3:00 pm, and one Saturday a month from 8:30 am to 3:00 pm, all with a half-hour unpaid lunch break.

Requirements

One (1) year of work experience providing direct customer service.
High School diploma or G.E.D.
Must be bilingual Spanish/English required.
Stand and walk for long periods of time.
Moderate physical effort of lifting between 5 and 25 pounds on a regular basis.
Required to work weekends and evenings.
Knowledge of alpha and numeric systems.
Computer proficiency.
Thorough understanding of City’s functions, policies, and procedures.
Fluent in English and Spanish, including reading, speaking, listening, and writing.
Strong attention to detail and organizational skills.
Good oral and written communications and relational skills.
Follow and relay oral and written instructions, policies and procedures.
Analytical and problem solving.
Work effectively with others.
Provide customer service in a professional manner to patrons.

Nice To Haves

One (1) year of previous library experience preferred.

Responsibilities

Perform public reception and routine tasks at the circulation desk.
Check materials in and out, processing items on hold, and notifying patrons of the status of their requests; utilize the library automation computer system.
Collect patron fines; assess fines for damaged or lost materials.
Collect fees for meeting rooms and copier use.
Issue new, replacement, and non-resident library cards; register new patrons on the computer system.
Organize the checkout desk daily; open and close cash register daily.
Assist the public in the mechanical use of equipment as needed.
Accept materials for bulletin boards and lost and found items.
Answer direct phone calls and handle requests; provide public reception, give directions, and refer questions to appropriate staff.
Maintain organization and cleanliness of the library collection; maintain book carts, perform book cleaning, and coordinate repair and return of missing items.
Perform tasks related to Reference/interlibrary loan services; receive book orders, determine status, route hold and damaged items.
Utilize library automation system and other computer programs to create documents, templates, emails, and reports; create signs and displays for special projects.
Monitor the library for unsafe situations and disruptive behavior.
Assist with strategic outreach services.
Perform other duties as assigned.