Library Clerk I - Bilingual Focus

City of Northfield•Northfield Public Library, MN

1d•Onsite

About The Position

This position assists community members in a welcoming and courteous manner and provides excellent customer service. Library Clerks maintain accurate database records, shelve library materials, and route interlibrary loan items and deliveries. The role also supports circulation services, outreach, and library programs, including translating library documents and brochures from English to Spanish. The position requires fluency in Spanish and English, a valid Minnesota driver's license, and a high school diploma with at least one year of customer service experience, or an equivalent combination of education and experience. Shifts vary in length and may include days, evenings, and/or weekends. Hybrid telecommuting is not available.

Requirements

Fluency in Spanish and English, including reading, speaking, listening, and writing.
Valid Minnesota driver's license.
High school diploma and at least one year of customer service experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Ability to establish and maintain courteous, effective working relationships with city personnel and the general public.
Ability to maintain confidentiality and comply with legal requirements, city and departmental policies, and applicable codes and regulations.
Proficiency with common office software and specialized library software programs.
Ability to use and maintain assigned City vehicles, equipment, and property safely.
Ability to observe safe work habits and complete required departmental and safety training.
Timely attendance and a minimum number of absences.

Nice To Haves

Library database experience.
Post-secondary education.
Library certification.

Responsibilities

Provide courteous, inclusive customer service to community members in person and by phone.
Assist patrons with library equipment and circulation services, including checking materials in and out, registering patrons, and notifying them when materials are available.
Communicate library policies and procedures accurately and courteously.
Resolve routine circulation problems, including problem records, claims-returned items, and follow-up on lost or damaged items.
Shelve library materials and perform minor repairs to them.
Maintain circulation database records, including updating and verifying patron records and transaction accuracy.
Process new library materials, including wrapping books and applying labels and barcodes.
Recommend circulation service and staff goals to a supervisor.
Collect, record, reconcile, and transmit payments received at the circulation desk.
Order supplies and maintain the confidentiality of patron information.
Receive and route interlibrary loan items, mail, and deliveries.
Assist with strategic outreach services and programs, including creating marketing materials.
Translate library documents and brochures from English to Spanish.
Complete special projects and other duties of a similar nature or level.
Follow city and departmental policies, safety requirements, and applicable laws and regulations; participate in required training.
Assist city departments, divisions, and outside agencies as directed, and work effectively with city personnel and the public.