Library Circulation Assistant II

City of Baltimore • Baltimore, MD

3d • Onsite

About The Position

The Enoch Pratt Free Library is hiring a Library Circulation Assistant II for the Library Circulation Department at the Central branch. The position involves engaging with the public, supporting circulation processes, and providing a high-quality customer experience. Work hours may include days, evenings, and Saturdays, varying according to departmental needs. The position reports to the Circulation Manager.

The role provides customer assistance and helps visitors use library technology, including printers, copiers, self-check stations, and fax services. It also supports circulation and administrative operations, including customer registration, library card issuance, materials processing, record updates, email monitoring, organizing supplies, sorting mail, and handling cash purchases. Candidates under final consideration must authorize the release of and successfully complete a criminal conviction check.

Requirements

• Graduation from high school or possession of a GED certificate.
• Two years of experience in customer service and/or administrative support.
• Experience using a variety of technologies, including Internet browsers, digital resources, mobile devices, standard office software, email, and chat platforms.
• Excellent communication and people skills, including the ability to work with the public and internal staff.
• Ability to learn quickly, provide customer service, and organize work.
• Self-motivation, patience, flexibility, and ability to work as a team player.
• Ability to read small print.
• Accuracy and ability to follow, read, and interpret instructions.
• Computer and technology proficiency, including intermediate-level knowledge of Microsoft Office Suite and Google Applications.
• Ability to deal courteously with employees and the public in person and by telephone.
• Ability to locate and retrieve information from various sources and compile it following general directions.
• Proactive attitude toward new challenges and tasks.
• Strong problem-solving skills when addressing situations involving customers and staff from diverse backgrounds.

Nice To Haves

• Associate degree from an accredited college or university.
• Experience working in retail, restaurants, libraries, or another customer-focused setting.
• Experience handling cash and cash payments.
• Multicultural experience or experience working with vulnerable populations or communities.
• Experience providing user instruction or teaching customers to use resources or products.
• Fluency in Spanish, Arabic, Chinese, French, Korean, or another foreign language.

Responsibilities

• Greet library visitors, respond to questions, and provide information about agency procedures and operations.
• Help customers use printers, copiers, self-check stations, faxing, and other library technology.
• Perform circulation tasks, including customer registration, issuing library cards, processing library materials, and updating customer records.
• Monitor email and perform other administrative duties.
• Organize office supplies and sort mail.
• Handle cash purchases.
• Communicate and collaborate with teams across the Central Library and the Enoch Pratt Free Library system.
• Authorize release of information for and successfully complete a criminal conviction check if under final consideration for appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED