Library Circulation Assistant II

Baltimore City•Baltimore, MD

4d•$40,351 - $46,252•Onsite

About The Position

The Enoch Pratt Free Library is hiring a Circulation Assistant II for the Library Circulation Department at the Central branch. The position engages with the public, supports library circulation processes, and helps ensure a high-quality customer experience. The role is on-site and full-time, with hours that may be scheduled during the day, evenings, and Saturdays according to departmental needs. It reports to the Circulation Manager. The position includes assisting library visitors with questions and library technology, handling circulation and customer-record tasks, and providing general administrative support. Physical requirements include prolonged standing or sitting; recurring bending, crouching, and reaching; pushing loaded book trucks; and recurring lifting of moderately heavy items such as boxes of books or journals. Candidates under final consideration must authorize the release of and successfully complete a criminal conviction check.

Requirements

High school graduation or a GED certificate.
Two years of experience in customer service and/or administrative support.
Experience using a variety of technologies, including Internet browsers, digital resources, mobile devices, standard office software, email, and chat platforms.
Excellent communication and people skills when working with the public and internal staff.
Ability to learn quickly, organize, and provide customer service; self-motivation, patience, flexibility, and teamwork.
Ability to read small print; follow, interpret, and accurately carry out instructions; and locate, retrieve, and compile information from a variety of sources.
Computer and technology proficiency, including intermediate knowledge of Microsoft Office Suite and Google Applications.
Ability to deal courteously with employees and the public in person and by telephone.
Strong problem-solving skills when addressing situations involving customers and staff from diverse backgrounds.
Physical ability to stand or sit for long periods, bend, crouch, reach, push loaded book trucks, and repeatedly lift moderately heavy items such as boxes of books or journals.
Candidates under final consideration must authorize the release of and successfully complete a criminal conviction check.

Nice To Haves

Associate degree from an accredited college or university.
Experience in retail, restaurant, library, or another customer-focused setting.
Experience handling cash and cash payments.
Multicultural experience or experience working with vulnerable populations or communities.
Experience providing user instruction or teaching customers to use resources or products.
Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages.

Responsibilities

Greet library visitors, respond to questions, and provide information about agency procedures and operations.
Help customers use library technology, including printers, copiers, self-check stations, and faxing.
Perform circulation tasks, including customer registration, issuing library cards, processing library materials, and updating customer records.
Monitor email and perform other administrative duties.
Organize office supplies and sort mail.
Handle cash purchases.
Communicate and collaborate with teams across the Central Library and the Enoch Pratt Free Library system.
Provide courteous assistance to the public and employees in person and by telephone, and locate and compile information from a variety of sources.