Library Branch Supervisor - Ford Warren Branch

City and County of Denver•Denver, CO

2d•Onsite

About The Position

The Denver Public Library (DPL) is seeking a dedicated Branch Supervisor for the Ford Warren Branch to lead the library team in providing inclusive, high-quality service to a diverse community. This role involves overseeing daily operations, including budgeting, staff scheduling, and facility maintenance, while fostering a welcoming environment for patrons of all ages. The ideal candidate is a proactive leader capable of recruiting and coaching an equitable team, managing complex technology, and handling stressful situations with trauma-informed care. Responsibilities also include implementing creative programming, interpreting library policies, and ensuring the branch remains a safe, innovative space through effective problem-solving and community engagement. This position requires a flexible professional committed to organizational goals and capable of balancing multiple priorities, including some evening and weekend shifts.

Requirements

Experience in presenting and providing library services to customers of varying levels of knowledge and experience.
Knowledge of popular materials and resources for all ages and of current trends in library programming.
Skills in providing programming, reference, and advisory services to all ages.
Skill in providing strong, dedicated, inclusive, and compassionate leadership.
Ability to demonstrate excellent interpersonal and trauma-informed skills, positive attitude, cultural sensitivity, and sense of humor in working with customers of all ages and backgrounds, coworkers, and the community.
Ability to creatively problem-solve, negotiate, and positively handle stressful situations.
Ability to recruit, train, connect, motivate, and retain an equitably diverse team that is reflective of the community.
Ability to use extensive workplace and other technology, including email, internet, databases, eMedia, social media, and other software, with ability to work in a virtual environment.
Ability to handle multiple responsibilities, prioritize and set boundaries.
Ability to demonstrate innovation and flexibility.
Master’s Degree in Library Science.
Three (3) years of supervisory experience in a retail or public service operational setting, or three (3) years of professional library experience.

Responsibilities

Lead the library team in providing inclusive, high-quality service to a diverse community.
Oversee daily operations to include budgeting, staff scheduling, and facility maintenance.
Foster a welcoming environment for patrons of all ages.
Recruit and coach an equitable team.
Manage complex technology.
Handle stressful situations with trauma-informed care.
Implement creative programming.
Interpret library policies.
Ensure the branch remains a safe, innovative space through effective problem-solving and community engagement.
Balance multiple priorities.
Work extended hours, including some nights and weekends.
Evaluate staff, set goals, and priorities to help staff reach a targeted outcome.
Support organizational goals to maintain morale, to coach staff, and implement progressive discipline if necessary.
Steward all branch activities through scheduling and assigning work to ensure branch service needs are met.
Keep track of the branch budget in alignment with library strategic objectives and values.
Calmly listen and respond to customers' complaints and emergency situations.
Interpret and communicate library policies to staff and customers.
Coordinate and implement emergency preparedness standards to ensure a welcoming environment for customers and staff at the branch location.
Oversee building and grounds maintenance to ensure a welcoming environment for customers and staff at the branch location.
Develop and maintain a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens by building relationships, engaging teens in a positive, respectful, and consistent way, while maintaining a safe and inclusive environment for all.

Benefits

Competitive salary commensurate with education and experience
Four (4) Medical Plans
Dental Insurance
Vision Insurance
Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%)
457 (b) Retirement Plan
PTO (over 3 weeks in your first year)
4 paid wellness days
12 paid holidays
CARE Bank
Family Leave Benefits
Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides)