Library Associate

City of Greensboro • Greensboro, NC

10h • Onsite

About The Position

The Library Associate position serves the community with exceptional customer service skills and must be tech savvy with excellent technical support skills to enhance our library services. This position contributes to the implementation of library programming and services. This individual provides broad-based support by working at the public service desk assisting the public, engaging with colleagues and supporting staff members. Specific duties include reference assistance by finding answers to questions, helping customers use physical and online resources, and providing readers' advisory services. The Library Associate may also assist in collection development through assessing the quality of the collection as well as processing and repairing items. Tasks also include shelf maintenance by shelving and straightening library materials. The Library Associate will open and close the facility on specified days, nights, and weekends and works with other location staff ensuring that the library environment is conducive for excellent customer experiences (i.e. reporting equipment problems, leaks, outages, etc. to Manager, supervisor and others as required). Additionally, the Library Associate is expected to serve as a system-wide library resource on nights and weekends and assist other library staff in proper implementation of library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines.

Requirements

• Bachelor’s Degree
• 1-3 years of customer service experience in a public library or retail environment
• Customer service experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Experience using cash registers, copiers, and printers
• The ability to work collaboratively with supervisor, coworkers and the community.
• The ability to provide excellent customer and public service that model the Library’s BEYOND principles of being proactive, engaging, determined to make a difference, owning our actions, nurturing relationships and delivering quality experiences.
• Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City’s four core values of honesty, integrity, stewardship, and respect.
• Standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs.
• Must be able to work the required hours, including assigned weekends.
• Must maintain a reliable means of contact (i.e. home or cellular telephone).

Nice To Haves

• Previous library experience using Integrated Library Systems (ILS) such as Wise, Horizon, Evergreen, or SiriDynix

Responsibilities

• Reference assistance by finding answers to questions
• Helping customers use physical and online resources
• Providing readers' advisory services
• Assisting in collection development through assessing the quality of the collection
• Processing and repairing items
• Shelf maintenance by shelving and straightening library materials
• Opening and closing the facility on specified days, nights, and weekends
• Working with other location staff ensuring that the library environment is conducive for excellent customer experiences
• Serving as a system-wide library resource on nights and weekends
• Assisting other library staff in proper implementation of library and city policies and procedures

Benefits

• Hiring Salary Range : $43,452 - $ 46,998.
• Full Salary Range : $43,452- $63,917 annually, depending on qualifications.
• You can learn more about the benefits that the City of Greensboro offers by visiting City of Greensboro Benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level