Library Associate III – Reference & Adult Services

Kirkwood Public Library•Kirkwood, MO

1d•Onsite

About The Position

Answer questions from the public by researching and citing articles and wowing them with the data you find. Know all the best places to find answers to questions. Provide education and training to the public through events you plan with community partners and other librarians. If you can do this while providing amazing customer service, we’d love to hear from you.

Requirements

Previous library or customer service experience.
Attention to detail.
The ability to help others use Windows computers, not just know how to use them yourself.
Professional level internet searching skills & curiosity to find the right answer.
Strong customer service skills; communicate with the public in a professional manner in person and over the phone.
Willingness and ability to learn new technologies available in the library and the ability to translate that knowledge to the public and other staff members.
Ability to manage projects and events on your own (includes creating, promoting, facilitating, evaluating).
Ability to complete tasks with or without reasonable accommodations.
Meet all the qualifications of becoming a passport acceptance agent.

Nice To Haves

Knowledge of Canva or willingness to learn.

Responsibilities

Run the Reference Desk (i.e. opening, closing).
Assist our community with a range of information needs & questions, including use of our library catalog, public computers, databases, and making reading suggestions.
Help people find information elsewhere if it's not available.
Get certified as a passport agent through training from the Department of State, and help people meet their travel goals & needs.
Develop, organize, and present events in the Library and in the community that represent all backgrounds.
Assist in the selection of books, movies, music, etc to be added to the library’s collection.
Assist in retiring items that may be in poor condition or replace things that need to be updated.
Create flyers and digital content for marketing on social media platforms.
Perform other duties as assigned (this could be jumping in to help customer service, home borrowing services, collecting data at programs, and more !).