Library Associate (Part-Time) - Adult Services

Champaign Public Library•Champaign, IL

6d•Onsite

About The Position

Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers. 25 hours a week and schedule is as follows: Thursday: 1:00 - 5:00pm Friday: 5:00 - 9:00pm Saturday: 9:00am - 6:00pm Sunday: 1:00 - 6:00pm Monday: 5:00 - 9:00pm Open until filled, with first review of applicants on August 3, 2026.

Requirements

Exceptional customer service skills and commitment to public service
Ability to work with library customers and staff in a consistently friendly and efficient manner
Knowledge of and interest in books (print and electronic), music, television series, and movies
Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
Excellent oral and written communication skills
Proficiency with workplace productivity software, including skills in Microsoft Office Suite
Some experience with a library catalog or automation system
Some knowledge of library procedures, methods, techniques
Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
Ability to coordinate the work of others, including volunteers
Ability to perform routine clerical and record-keeping tasks
Ability to maintain reliable attendance and regular schedule
Ability to maintain a varied schedule, including day, evening, and weekend rotations
Good vision and hearing to effectively engage with customers
Manual dexterity to operate computer and phone equipment
Ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
Satisfactory pre-employment background check

Nice To Haves

Customer service experience in a public library will be preferred
Knowledge of Spanish and/or French is helpful
Any combination of experience and training which provides the required knowledge, skills and abilities

Responsibilities

Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
Answer informational and basic reference questions for customers of all ages
Assists with planning and executing programs/events
Coordinates and contributes content to internal staff and public webpages
Assist with training and supervision of library volunteers
Assists with training staff and volunteers
Monitor and address customer behavior to ensure a safe and welcoming environment
Participate in departmental and library-wide training and activities, including technology and safety training
Provide excellent internal and external customer service
Other duties as assigned