Library Associate II

City of Oceanside•Oceanside, CA

3d•Onsite

About The Position

The City of Oceanside is currently accepting applications for (1) hourly extra-help Library Associate II positions with the Oceanside Public Library. This role provides excellent and friendly customer service at various locations, including the Mission Branch Library, Civic Center Library, and Landes Community Center Library, as well as outreach sites. Responsibilities include driving Library vehicles such as the "Adelante" Bookmobile, home delivery van, or "Splash" Van as needed. Availability to work evenings and weekends is highly desirable. This is the journey level within the Library Associate series, distinguished from the Library Associate I by performing the full range of duties, including those requiring a working knowledge of the City’s library services. Employees at this level receive occasional instruction and are aware of operating procedures and policies. Positions are typically filled by advancement from the I level or by external candidates with prior related experience. This is an hourly, extra-help position that does not include medical benefits and will not exceed 999 hours per fiscal year.

Requirements

Knowledge of alphabetical and numerical filing.
Knowledge of basic office procedures and practices.
Knowledge of basic approaches to accomplishing Library or related tasks using software applications, coding or other computer skills, as well as integrated library systems.
Knowledge of library organization, principles, materials, practices, and common library terminology.
Knowledge of principles and practices used in the technical processing of materials in various formats.
Ability to follow oral and written instructions.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to provide a high level of customer service in an often fast-paced, high demand environment.
Ability to maintain effective relationships with co-workers.
Ability to implement general library policies and procedures with the general public and staff, and resolve common customer issues with these policies.
Ability to deal tactfully and efficiently with the public, exercising independent judgment.
Ability to apply software, automation, or related skills to internal or external customer service.
Ability to work independently and efficiently with attention to detail and organization.
One year of experience in a public library.
Completion of the twelfth grade.
A current, or ability to obtain and maintain, a valid California driver’s license.

Nice To Haves

Some experience in a direct customer service role.
Additional education such as formal postsecondary courses, a professional certificate or degree.
Bilingual (English/Spanish) language ability.
Availability to work evenings and weekends.
Availability to work variable working hours at any location where Library services may be provided, including bookmobile vehicles or outdoors.

Responsibilities

Shelves library materials.
Checks arrangement of materials on shelves and maintains correct order.
Places materials in order on book trucks.
Clears tables and shelves.
Checks in returned materials and sorts for re-shelving.
Retrieves materials from book drops.
Locates items on shelves.
Assists customers with self-checkout and self-payment of library fees for services.
Assists with opening and closing procedures of areas, centers or buildings.
Performs basic processing of materials.
Assists with more advanced materials processing and collection management tasks.
Provides setup of and support for displays and events.
Directly assists with library programming.
Assists with outreach efforts.
Supports work with library volunteers.
Provides general library assistance to customers.
Provides basic reference and readers’ advisory assistance.
Applies policies and procedures.
Assists customers with computer use, photocopies, fax service and other equipment and functions.
Assists customers in use of technology and the Internet.
Reports or troubleshoots equipment problems as instructed.
Performs other related duties as assigned.
Operates City vehicles as requested, including bookmobiles or other City vehicles.