Library Associate, Electronic Resource Management

Duke Careers•Durham, NC

10d•Onsite

About The Position

Duke University Libraries value the skills, experiences, and perspectives each staff member brings to their work. Employees are expected to demonstrate strong customer focus, collaboration, creative problem solving, and continuous learning, while contributing to an inclusive workplace culture that respects diversity of background, thought, and experience. This role performs electronic resource management tasks with specialized knowledge to create and maintain accurate data and resolve problems within library systems. It performs technical duties to ensure library users have access to electronic resources and understands the relationship, roles, and impact of electronic resource management workflows across the Libraries.

Requirements

Two years of library experience to obtain a specialized knowledge of library systems and procedures
Excellent interpersonal, oral and written communication skills
Able to work independently and as a member of a team
High proficiency using computer-based technology and ability to adapt to new technologies
Ability to effectively organize and prioritize daily work
Demonstrated commitment to providing outstanding customer services

Nice To Haves

Prior experience working in an academic research library.
Demonstrates in-depth knowledge and expertise in one or more areas of library resources and services such as electronic resources management.
Familiarity with continuing resources lifecycle, knowledge and experience searching and editing in an integrated library system or other web interface tools to bibliographic databases
Knowledge of Alma and Springshare library systems or comparable library software
Proficient knowledge of MS Office, especially Excel
Demonstrated ability to search for and interpret information retrieved from various sources or systems.

Responsibilities

Assumes principal responsibility for managing database metadata in the suite of electronic resources management tools used by the Libraries.
Performs quality control checks of subscribed databases to ensure consistency and accuracy utilizing multiple technologies. This includes monitoring monthly reports of provider and database changes from our electronic resource management tools and monitoring email notifications of changes from vendors.
Investigates and resolves inaccuracies and queries regarding access to resources. Activates new database collections in Alma; requests that they are added to EZproxy as needed.
Updates and maintains records in Springshare Database A-Z List.
Troubleshoots and investigates denial of access problems for databases that come through the LibAnswers AskTech ticketing system or through direct communication.
Initiates, manages, and publicizes research database trials for library staff in Springshare Database A-Z List.
Systematically reviews trialed databases for accessibility features using freely available tools such as screen readers, browser extensions, and manual testing methods.
Communicates findings to colleagues and vendors.
Retrieves eholdings and other knowledgebase data for use by department and other library staff.
Leverages database metadata management and e-resource expertise by identifying, planning, coordinating, contributing to, and reviewing special projects as needed.
Keeps abreast of new developments and trends affecting electronic resources management by attending meetings, programs, workshops, monitoring listservs, etc.
Serves as backup to other ERAD staff members, as appropriate.
Performs other related duties or projects as assigned.