Library Assistant (28-29 hour)

York County Library System•York, PA

5d•Onsite

About The Position

The Library Assistant will provide assistance to a diverse population of members in using library resources. Assistance is given to members in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing (internet & traditional), copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements

Must enjoy working with a team.
Must take pride in providing excellent customer service.
Must feel comfortable assisting a diverse community inclusive of all ages and backgrounds.
Must have strong communication skills.
Must be enthusiastic about helping others.
Must be dependable.
Must be a self-starter.
Must be familiar with computer technology.
High school degree (or equivalent).
Computer proficiency is required.
PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Nice To Haves

College experience is preferred.
Customer service experience in a public library setting is preferred.

Responsibilities

Performs duties related to checking in and checking out library materials. This includes using the ILS computer database and collecting fees.
Performs direct customer service duties to all library members and users, in-person, via email or by phone.
Creates and updates member records.
Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database.
Shelves materials that are returned to the library.
Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs, and Inter Library Loan.
Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Member Services as needed.
Assist members with public computer use. Answer general computer, email, printing and internet questions.
Make photocopies. Scan and email documents using photocopier.
Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
Inform members of Library policies and rules and enforces these and completes incident reports in a timely manner.
Provides guidance to volunteers and assists them when needed.
Other duties as requested by the Library Supervisor.