Library Assistant

York County Library System•Hellam Township, PA

1h•Onsite

About The Position

The Library Assistant will provide assistance to a diverse population of customers in using library resources. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements

Must have a high school degree (or equivalent).
Computer proficiency is required.
Customer service experience required.
Must enjoy working with a team.
Must take pride in providing excellent customer service.
Must feel comfortable assisting a diverse community inclusive of all ages and backgrounds.
Must have strong communication skills.
Must be truly enthusiastic about helping others.
Must be dependable.
Must be a self-starter.
Must be familiar with computer technology.
Must enjoy being a team player.
Must feel comfortable using computers and performing other research-related duties.

Nice To Haves

College experience is preferred.
Previous library experience is preferred.

Responsibilities

Performs duties related to checking in and checking out library materials, including using the ILS computer database and collecting fees.
Performs direct customer service duties to all library members and users, in-person, via email or by phone.
Creates and updates member records.
Checks returned materials for good condition, completeness and other shelving requirements, and changes their status in the ILS computer database.
Shelves returned materials.
Assists members with locating materials, physical and digital, using the ILS database, including eBooks, eReaders, OPACs, and Inter Library Loan.
Assists members with the use of computer applications including the Internet, digital devices, and online databases, making referrals to Member Services as needed.
Assists members with public computer use and answers general computer, email, printing, and internet questions.
Makes photocopies and scans and emails documents using a photocopier.
Performs opening and closing procedures, including light cleaning, ensuring the appearance of the desk area, shelving units, and sitting areas are neat, clean, and organized.
Informs members of Library policies and rules, enforces them, and completes incident reports.
Provides guidance to volunteers and assists them when needed.
Other duties as requested by the Library Supervisor.