Library Assistant
About The Position
The Anoka County Library system enriches lives by connecting the community to ideas, information, and inspiration. Library staff engage the public through a vast array of library services and resources. Library Assistants help community members obtain library cards, learn about library offerings and opportunities, and keep books and media flowing throughout the system. They also assist patrons in managing their accounts, using technology, and finding the best sources to fulfill information needs. Library Assistants are an active and essential part of the Anoka County Library team, serving a wonderfully diverse community of library patrons. This is a part-time, non-exempt, on-site position.
Requirements
- Requires a high school diploma.
Nice To Haves
- 1 year customer service or library experience.
- Strong verbal and written communication skills.
Responsibilities
- Create a welcoming environment for all by providing excellent customer service.
- Perform circulation duties including checkout, returns, assessing damages, running reports and routing materials.
- Assist library patrons with requests and provide assistance with technology and basic research support.
- Connect patrons to physical and virtual library collections.
- Organize, maintain and ensure collection tidiness.
- Process materials, link electronic records and ensure efficient movement of materials across the county.
- Assess patron needs to locate pertinent materials and resources, referring patron to librarians, as appropriate.
- Handle cash including processing payments and reconciling the cash drawer.
- Provide reference, information and material loan services to patrons of the library.
- Place and track orders.
- Work closely with library employees providing assistance in processing and fulfilling requests.
- Maintain stockroom supplies and ensures cleanliness and orderly materials.
- Communicate and apply policies and procedures to library patrons.
- Troubleshoot computer software and hardware issues.
- Identify and resolve issues following standard protocols.
- Maintain current knowledge of county and library policies and procedures.
- Interpret and communicate policies to patrons, as needed.
Benefits
- 24 days paid of flexible time off
- up to 12.5 holidays
- Pension plan and other retirement investment options.
- Advancement/professional development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
