Library Assistant

Maricopa County•Goodyear, AZ

About The Position

The part-time Library Assistant at the Georgia T. Lord Library provides routine customer service, service routing, and clerical work. The role helps customers explore and use library services and resources, and includes evening and weekend availability. The position may require covering shifts at nearby library branches.

Requirements

Two years of customer service experience.
High school diploma or GED.
Post-secondary education may substitute for the required experience on a year-for-year basis.

Nice To Haves

Experience with library-related automation systems, such as Polaris ILS.
Experience with information retrieval from library-related databases.
Experience working or volunteering in a public library.
Experience assisting customers with online account payments and account management.
Bilingual skills in Spanish and English.

Responsibilities

Issue, verify, and renew library cards for customers.
Inform customers of their account status and answer basic reference and directional questions.
Resolve customer concerns by phone, in person, or by email/online, referring concerns to the appropriate staff member or supervisor when necessary.
Initiate searches for materials customers claim to have returned.
Process library materials for shelving and routing.
Perform opening or closing duties as assigned.
Assist with maintenance and display of the collection.
Assist customers with the use of a self-service payment kiosk.