Library Assistant

Mecklenburg County • Charlotte, NC

2d • Onsite

About The Position

The part-time Library Assistant delivers high-quality library services and value-added experiences for customers while performing routine tasks in support of the library. The position is based at West Boulevard Library in Charlotte, North Carolina, and works 19 hours per week. The schedule includes at least two evenings per week and either Fridays or Saturdays. The role serves customers at several service points, supports library collections and circulation, and collaborates with librarians on programming and outreach.

Requirements

• At least one year of customer service experience, including library or retail experience.
• High school diploma or equivalent; a combination of relevant education and experience is accepted.
• Knowledge of alphanumeric sorting systems and various library systems.
• Telephone etiquette.
• Technology adeptness.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with attention to detail.
• Adaptability when responsibilities or work environments change.
• Ability to communicate information clearly to individuals or groups.
• Ability to work effectively and cooperatively with others and maintain good working relationships.
• Satisfactory technical and professional knowledge and skills, including keeping up with relevant developments and trends.
• Ability to set high performance standards and take responsibility and accountability for completing assignments.
• Proficiency in computer applications such as Microsoft Office Suite and Google Workspace.
• Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• Knowledge of integrated library systems software.
• Merchandising experience in a library, retail, or similar setting.
• Bilingual Spanish-speaking ability.

Responsibilities

• Promote the library’s collection and services.
• Perform circulation activities.
• Provide service desk coverage.
• Place materials in appropriate bins for transfer.
• Provide research assistance to customers.
• Use integrated library systems software.
• Assist customers at several service points.
• Train and assist customers on library policies, procedures, and processes.
• Collaborate with librarians to deliver programming and outreach services.
• Assist with volunteer management.
• Perform shelving and weeding duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED