Library Assistant

Gulf Shores, City of•Thomas B. Norton Public Library, AL

12d

About The Position

Under general supervision, the Library Assistant performs data entry and uses the library database, creates records and correspondence, and prepares reports. The role greets visitors and patrons, provides assistance and information, answers telephone calls, and maintains patron records and applications. It also supports inventory, book repair, shelving, shelf maintenance, and the circulation of library materials. The Library Assistant provides daily assistance to patrons, including guidance on library services, computer lab use, the virtual library, research, equipment, and databases. The position performs routine clerical and administrative tasks, registers patrons, issues library cards, answers reference questions with the librarian’s assistance, handles book reservation requests, processes circulation transactions and payments, and helps maintain the continuous flow of library services. The role may also assist with specialized programs and performs other related duties as assigned.

Requirements

High school education or equivalent.
Zero to one year of experience, or an equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities to perform the essential functions.
Knowledge of basic library operations, policies, and procedures.
Knowledge of the Dewey Decimal system and basic arithmetic.
Knowledge of computer applications and hardware related to the essential functions.
Ability to file alphabetically and numerically, spell accurately, and perform basic mathematical computations.
Ability to communicate orally and courteously with internal staff, citizens, and other departmental staff.

Responsibilities

Greet and assist library patrons and provide direction on the use of library services.
Check library materials in and out and assist with circulation, including self-checkout.
Assist patrons in the computer lab and provide training in the use of the virtual library.
Help patrons with research, equipment, and other databases.
Register patrons, issue library cards, and explain library services.
Answer reference questions with the assistance of the librarian and take book reservation requests.
Use the computer and online catalog to manage circulation.
Receive payments for overdue fines, lost books, and membership fees, and process credit and debit cards.
Answer telephone calls, relay calls, take messages, and provide information.
Assist with inventory, repair books, shelve materials, and maintain shelves, including audio materials and DVDs.
Create records and correspondence, maintain patron records and applications, and prepare reports and statistical information.
Participate in ongoing training sessions, workshops, and seminars.
Provide assistance in specialized programs when needed.
Perform other related duties as assigned.