Library Assistant - Sprucewood Branch

City of Edmonton•Edmonton, AB

1d•CA$32 - CA$41•Onsite

About The Position

Edmonton Public Library is looking for a fun, agile customer service expert to join their team. This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced environment. At EPL, the mission is to share. Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them – they assist new Canadians with English learning materials, offer preschool storytimes, and help customers download eBooks. They answer questions for people of all ages, utilizing internet-based resources. They act as customer service ambassadors, connecting people to the resources they need. They are active in the community, visiting schools, daycares, and other organizations. They are tech-savvy, curious, and eager to share their knowledge.

Requirements

An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
A minimum of one year's work experience in a library or an environment where customer service is a core focus.
Experience in the use of Microsoft Office programs, web-based services and other applications.
Experience in developing and presenting classes and events for customers of all ages is required.
A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
Enthusiastic with the ability to provide excellent customer service.
Demonstrated excellence in using communication and interpersonal skills.
Ability to contribute positively and work effectively within a team environment.
Comfortable with facilitating classes and events using new technologies.
Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
Effective and creative problem solving and trouble shooting skills.
Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.

Nice To Haves

Experience in providing reference services and readers' advisory services is preferred.
A particular emphasis on leading activities for young children is preferred.

Responsibilities

Help a new Canadian find material to learn English.
Offer a preschool storytime.
Help a customer download an eBook on their tablet.
Answer questions for people of all ages.
Utilize internet-based resources.
Connect people to the resources they need.
Be active in the community and visit schools, daycares and other organizations.
Assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
Facilitate classes and events using new technologies.