Library Assistant

Franklin County•Bunn, NC

10d•Onsite

About The Position

Franklin County is seeking a creative, energetic, and community-minded Part-Time Library Assistant to support its Afternoon Adventures programs and provide customer service and clerical support at the circulation desk. The role helps create engaging after-school experiences, including hands-on learning and STEAM activities for local youth. Work involves substantial public contact and requires accuracy, tact, and courtesy. The position works indoors under regular supervision, with technical and professional employees available to help with unusual questions or situations. Performance is evaluated through daily observations, discussions, and review of completed work, with attention to customer service and accuracy. The schedule is Tuesday, Wednesday, and Thursday from 9:15 to 6:15, with rotating Saturdays from 10 to 3. Duties include circulation services, patron assistance, shelving and organizing materials, supporting programs and displays, and using library and office equipment. Additional duties may include driving a courier route to library branches under supervision.

Requirements

High school diploma supplemented by courses in office practices and/or moderate related clerical or customer service experience, or an equivalent combination of education and experience.
Working knowledge of library procedures, methods, materials, and practices.
Working knowledge of computers, audio-visual equipment, and other library equipment, and ability to use them in performing duties.
Working knowledge of circulation, reader’s advisory, and basic library procedures.
Ability to establish and maintain effective working relationships with employees, volunteers, and patrons.
Ability to perform a variety of tasks with frequent interruptions.
Must possess a valid North Carolina Driver’s License upon hire.

Nice To Haves

Some college-level courses.
Experience working with the public in a library or bookstore.

Responsibilities

Assist patrons at the circulation desk and provide general customer service.
Check books and other media in and out, empty book drops, and check for reserved materials.
Help patrons locate library materials and provide reader’s advisory and general reference assistance.
Register patrons for borrower’s cards.
Calculate and collect payments for overdue, lost, or damaged materials, print jobs, and other library fees; make change.
Organize, sort, shelve, and straighten books and other materials; set aside materials needing repair.
Instruct patrons in the use of the catalog, computers, audio-visual equipment, microfilm and microfiche readers, and copiers.
Refill printers and receive faxes.
Answer telephone calls, provide information, transfer calls, take messages, and reserve materials for patrons.
Keep circulation desk and other library areas neat and orderly, and order supplies.
Prepare materials for programs and book displays, and may deliver programs under the direction of Youth and Adult Librarians.
May execute the courier route to all branches under supervision of the Circulation Lead at Franklin County Central Library.
Report maintenance needs and issues concerning the courier vehicle to the Circulation Lead.
Perform related tasks as required.