Library Assistant (OPS)-Information Services

Manatee County Government•Bradenton, FL

4d•Onsite

About The Position

This classification performs various public library functions for a specific departmental project or other limited-term assignment under professional librarian guidance. This is paraprofessional work involving responsibility for the assigned area of responsibility and may be required to assign and oversee the work of others. This position provides excellent customer service and technical assistance at service desks, primarily in the Archive Lab, which is a space for the public to digitize their personal records in various formats such as scrapbooks, photos, negatives, VHS tapes and film reels. Uses equipment such as photo scanners, book and map scanners, and audiovisual converters. Troubleshoots minor technical and AV issues. Assists patrons with accessing print materials and online resources. Assists patrons with using public computers. May digitize local historical materials. Applies working knowledge of basic library practices, procedures and related equipment. Interprets library policies and procedures to the general public and staff in a clear and tactful manner. Establishes and maintains effective working relationships with staff and the general public. Covers the public desk as assigned. May lead or assist with public computer classes and equipment/material instruction. May participate in acquisition and cataloging functions. May arrange branch exhibits and displays and programming for all age groups. May prepare statistical and other monthly and/or annual reports. May perform interlibrary loan processing. Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and applicable federal and Florida law.

Requirements

High school graduate or equivalent.
One (1) or more years of customer service experience.
Able to comprehend and follow oral and written instructions.
Organizes own work and completes tasks within assigned timeframes.
Able to resolve routine situations and problems.
General knowledge and understanding of regulatory compliance necessary to successfully perform job duties.
General knowledge and understanding of computer applications and software programs required to perform job duties, including library-related software applications.
Good written and verbal communication skills and interpersonal skills to be able to interact professionally and effectively with co-workers, management, the general public, and other stakeholders.
Able to communicate information that requires explanation or interpretation.
Capable of working under moderate supervision.

Nice To Haves

Some college coursework is preferred.
Prior library experience and shift lead/supervisory experience desired.

Responsibilities

Provides excellent customer service and technical assistance at service desks, primarily in the Archive Lab.
Uses equipment such as photo scanners, book and map scanners, and audiovisual converters.
Troubleshoots minor technical and AV issues.
Assists patrons with accessing print materials and online resources.
Assists patrons with using public computers.
May digitize local historical materials.
Applies working knowledge of basic library practices, procedures and related equipment.
Interprets library policies and procedures to the general public and staff in a clear and tactful manner.
Establishes and maintains effective working relationships with staff and the general public.
Covers the public desk as assigned.
May lead or assist with public computer classes and equipment/material instruction.
May participate in acquisition and cataloging functions.
May arrange branch exhibits and displays and programming for all age groups.
May prepare statistical and other monthly and/or annual reports.
May perform interlibrary loan processing.
Performs other related duties as assigned, including participation in emergency or disaster response activities.