Library & Information Technician

Mohawk College • Hamilton, ON

1d • Onsite

About The Position

As a Library & Information Technician, you will play a key role in supporting student success and enhancing the library experience across Mohawk College campuses. You will serve as a primary point of contact for library users, providing front-line support for research, learning, and access to library resources. This is a dynamic, service-focused role that blends user support, research assistance, and library operations, with opportunities to contribute to outreach, collections, and continuous service improvement.

Requirements

• 2-year CAAT Library and Information Technician diploma.
• Minimum of two year’s work experience in a library in a public service environment performing duties such as information literacy (incl. reference) support, understanding of research methods in an academic setting and information services in a variety of subject areas, library orientation, circulation, and library support/technical services.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

Responsibilities

• Provide high-quality, front-line service to library users in person, by phone, and online (chat, virtual, and email), supporting access to library spaces, services, and resources.
• Contribute to a welcoming and respectful library environment by monitoring spaces and addressing issues in alignment with library policies.
• Assist users with research by identifying information needs, conducting searches across library systems and databases, and supporting the use and evaluation of information sources.
• Deliver one-on-one and small group support, including library orientations and guidance on research tools, the research process, and citing sources.
• Support the promotion of academic integrity in collaboration with the Academic Integrity Office, referring complex inquiries as needed.
• Perform circulation services, including borrowing, returns, holds, fines, and resolving account-related issues.
• Collaborate with the Librarian team to support the development, curation, and maintenance of research guides and learning resources.
• Support interlibrary loan services by processing requests, coordinating materials, and maintaining accurate records.
• Catalogue and process library materials across formats, creating and maintaining bibliographic records using established standards (e.g., MARC, RDA), and ensuring the accuracy and accessibility of the library catalogue.
• Support collection maintenance and development activities, including acquisitions, inventory, shelving, and identifying materials for addition or withdrawal.
• Promote library services through displays, events, outreach activities, and digital channels (e.g., social media), and collaborate with the Library team to support research guides and learning resources.
• Participate in projects, working groups, and continuous improvement initiatives.

Benefits

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree