Library Assistant

St. Joe County Public Library•South Bend, IN

16d•Onsite

About The Position

Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the Youth Services Assistant Manager, and with a commitment to diversity, equity, and inclusion, the Library Assistant assists patrons with library accounts, cards, circulation, transactions, technology, reference questions, and library materials. The role includes in-person and phone customer service, helping patrons use devices and complete projects, carrying out departmental procedures, troubleshooting equipment, and maintaining displays and the branch’s appearance.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in a public library and/or retail.
Excellent verbal and written communication skills and strong organizational skills.
Public service orientation and commitment to excellent, genuine customer service.
Demonstrate character and integrity while upholding SJCPL’s ethical standards.
Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies.
Stay current with new technologies.
Be dependable, punctual, trustworthy, and maintain good attendance and work habits.
Have the physical agility and strength to bend, reach, lift, and move library materials weighing 20–25 pounds, and stand for long periods.
Work efficiently and prioritize important tasks.
Make decisions and work independently and interdependently.
Accept and manage change; maintain composure and manage stress in any situation.
Identify efficiencies and suggest workflow improvements.
Display high standards of ethical conduct, honesty, and integrity; lead by example.
Understand, endorse, and communicate library policies and procedures in a courteous, friendly, and positive manner.
Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
Solve problems professionally with patrons, coworkers, and Leadership.
Form and maintain excellent working relationships.
Manage confidential information appropriately.
Work patiently and creatively with all patrons.
Teach and instruct others on a variety of topics.
Become proficient with current library technology.

Nice To Haves

Cash register experience.
Spanish language skills.

Responsibilities

Provide hands-on customer service.
Assist patrons with library accounts and issuing library cards.
Help patrons in person or by phone with transactions, including self-checks, faxing, scanning, and printing.
Perform circulation duties, including check-out, placing holds, collecting fines, and searching the patron database.
Help patrons use a variety of devices and technologies.
Perform daily departmental procedures, including cash register operations.
Use library technologies and software.
Troubleshoot computers, copiers, and other equipment as needed.
Assist patrons one-on-one with in-depth projects and topics such as government forms, school projects, and job applications.
Provide readers’ advisory and reference services.
Provide accurate information and directional assistance, conduct online catalog searches, and locate items on shelves.
Participate in merchandising and maintaining branch appearance, including filling displays and shelving materials.
Perform other duties as assigned.