Library Assistant

York County Library System•Chanceford Township, PA

24d•Onsite

About The Position

The Library Assistant serves a diverse population of members in using library resources. Assistance is given to members in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, inter-library loans (ILL) and item record management (IRM), etc.

Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages and abilities.
This position requires someone who has strong communication skills and who is truly enthusiastic about helping others.
It is important that the candidate be dependable, a self-starter, flexible, and be competent using computers and performing other customer service related duties.
Strong organizational skills are also essential.
High school degree (or equivalent).
Computer proficiency is required.
PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Nice To Haves

College experience is preferred.
Customer service experience in a public library setting is preferred.

Responsibilities

Performs duties related to checking in and checking out library materials. This includes using an item scanner, the ILS computer database and collecting fees.
Creates new member records and posts or responds to messages on member accounts.
Checks materials that have been returned for good condition, completeness and other shelving requirements.
Process IRM as needed, including making changes in the status of materials in the ILS computer database.
Process ILL as needed, including communication to both library members and lending libraries.
Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs.
Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Information Services as needed.
Assists members with public computer and WiFi use. Must be able to answer general computer, email, and internet questions.
Makes photocopies. Scan and email documents using photocopier. Fax for members using traditional fax machine.
Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving returned or out of order materials.
Inform patrons of Library policies and rules and enforces these. Stays familiar with YCL website, mission, outreach, advocacy and events.
Provides guidance to the circulation desk volunteers and assists them when needed.
Coordinates with staff, Friends, and volunteers in promotion of events and fundraisers.
Assists with thematic / seasonal displays to promote books and events as requested.
Other duties as requested by the Library Manager.