Evening Part-time Library Assistant - Pattee Libraries and Paterno Libraries

Penn State University • University Park, IL

1d • Onsite

About The Position

Penn State University’s Public Service points within Pattee Library and Paterno Library are hiring for Summer 2026, Fall 2026 and Spring 2027 evening shifts. Individuals may work across several public service desks and units throughout the library. As the first point of contact for many of our patrons, the ideal candidate is courteous and outgoing with a strong work ethic, an ability to work as a team member and independently and provide exceptional customer service. Excellent communication, interpersonal, and active listening skills are required. The primary goal of this position is to provide service for students, faculty, staff, and residents of Pennsylvania. We strive to meet our patrons where they are at, assisting them in their research needs. We are looking for staff who are willing to learn and seek opportunities to grow and build their library knowledge.

Requirements

• Excellent interpersonal and oral communication skills
• Ability to follow directions and keep a schedule
• Commitment to diversity
• Ability to work as part of a team and individually
• Must have availability 7:00pm - 12:30am Sundays - Thursdays
• Must be willing to work a minimum of ten hours a week and either Saturdays or Sundays.

Nice To Haves

• Prior customer service or retail experience is preferred, not required.
• Familiarity with information technology
• Prior library, customer, retail or hospitality experience

Responsibilities

• Provide front-line customer service
• Make referrals to the Search Bar, Librarians, and full-time staff as appropriate
• Answer directional, informational, and basic reference questions in person or on the telephone
• Provide group study room information and reservation assistance
• Collaborate with other departments to provide additional services
• Circulate library materials and technology
• Provide assistance to patrons on library policies and procedures
• Open/Close the library
• Assist in data collection of unit statistics
• Maintain care of physical collections via withdrawals, cleaning, and shifting
• Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and learning
• Respond to gate and panel alarms according to procedures
• Call appropriate outside agency and alert other staff in the event of an incident / injury
• Contact the appropriate supervisor to resolve problems with patron behavior

Benefits

• Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed