Temporary Library Assistant, Medical

ETSU•TN, TN

4d•Onsite

About The Position

This position is responsible to the Associate Dean of Learning Resources to fill in when regular staff are not available due to illness or emergency. Primary focus will be substituting for the Library Assistant, Medical during night (4:30pm – midnight) and weekend (9am – 4:30pm or 4:30 pm – midnight) shifts. Provides customer service and information about the library and its resources, aids visitors in the use of the library, and provides for basic needs such as making pots of coffee or refilling printer paper. Securely opens and closes the library according to library hours and policies. No guaranteed minimum hours as the position is as-needed.

Requirements

At least two (2) years of college coursework.
One year in general library work or relevant customer service.
Personal computer knowledge.
Knowledge of medical and scientific journal titles and the ability to understand bibliographic data.
Ability to effectively organize and prioritize work and adhere to quality control standards.
Good oral communication and the ability to work independently and effectively under pressure.

Nice To Haves

Familiarity with academic libraries or willingness to learn.
Excellent customer service skills, including patience, helpfulness, and follow-up.
Knowledge of or willingness to learn library information systems used for circulating materials and handling document delivery requests.
Ability to effectively use common office technologies and programs, such as desktop PCs, Microsoft Word, Microsoft Excel, and email.
With training, able to troubleshoot common library user technology issues.
Able to securely open and close the library as needed.
Knowledge of or willingness to learn about medical library information tools, including scientific journals, books, databases, and mobile apps.
Pays attention to needs in the library.
Supervisory experience helpful.
Experience in a library interlibrary loan service is desired.
Undergraduate degree and/or experience in the relevant field.
Library-specific training in customer service and circulation is preferred.

Responsibilities

Substituting for the Library Assistant, Medical during night and weekend shifts.
Providing customer service and information about the library and its resources.
Aiding visitors in the use of the library.
Handling basic needs such as making coffee or refilling printer paper.
Securely opening and closing the library according to library hours and policies.
Circulating materials and handling document delivery requests.
Troubleshooting common library user technology issues, such as unjamming or filling paper in the printer, providing instructions on using the scanner, and helping with mobile apps.
Providing needed data such as entrance data, reference/service statistics, and document delivery/interlibrary loan data.
Noticing and reporting items that need repair, making sure coffee is supplied, and reporting when supplies are running low.
Alerting appropriate personnel to issues.
Prioritizing assignments from various areas of the library and seeking help when needed to determine priorities.
Remaining calm and following procedures during stressful situations.
Assisting library team members with various tasks throughout the library as directed.